Job Description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

As a Senior Data Center Engineer for OCI Data Centers, you will function as the main liaison between other technology teams and the whole aspect of a Data Center.

You will be the key person in maintaining the entire Data Center Operations run aspect which involves but are not limited to the following:

• Facilities

• DC Space Management

• Health and Safety, Security and Compliance

• Capacity Planning and Management

• Incident, Problem, and Change Management

• Supplier Management

• General Data Center Operations

• Projects, New Site Builds and Expansion

You will also be supporting the organization’s growth path and will be recognized as a “Technical Expert” with a focus on core Data Center Infrastructure and Operations.

You will handle complicated issues and large-scale events (Incidents) using our internal processes, tools and the knowledge of when and how to utilize our internal and external partners in resolving the issue at a timely manner.

You will be in charge in ensuring that the Data Center operates in an optimum level and that maintenances are carried out properly and on time.

This is a good fit for you if you have the following experience, skills and abilities:

• Sufficient experience in working inside a Data Center or similar facility.

• Process oriented and understands the concept of Service Level Agreement (SLA).

• Familiar with using Atlassian Tools, Microsoft Applications, Slack, Zoom and other tools which are key in managing Data Center Operations.

• Communicate professionally and effectively in both written and oral format.

• Adopt to change quickly.

• Work under pressure.

• Execute projects on your own and work with your manager in planning and executing larger local projects.

• Identify and prioritize tasks based on the needs and goals of the business.

Responsibilities

• Understand the intricacies of Data Centers within your designated region.

• Ensures DC site’s compliance to standards, policies, and guidelines.

• Manage and maintain logical records and systems supporting the Data Center Operations.

• Collaborate with regional and business leaders to optimize performance, enhance reliability, and improve efficiency across collocated, leased, and owned data center infrastructures.

• Participate in operational reviews, gathering and analyzing technical data to pinpoint and rectify existing reliability and availability concerns.

• Offer expertise to address and mitigate global resiliency, reliability, and availability risks.

• Facilitate the intake, evaluation, and resolution of issues related to collocated, leased, and owned data center builds, focusing on the provision of quality improvement recommendations.

• Collaborate with internal teams to set and maintain standards, ensuring consistency and reliability in service delivery.

• Approach challenges professionally with maturity and a positive attitude while consistently offering innovative and creative solutions.

• Maintains the infrastructure health of the Data Center.

• Conducts audits for power, mechanical capacity and oversees upgrades and maintenances.

• Identify and address potential issues to proactively prevent an actual incident.

• Collaborate with both internal teams and external partner(s) to address complicated issues and large-scale events (incidents).

• Host or participate in escalation/critical incident meetings.

• Drive or contribute Root Cause Analysis (RCA) and Corrective Actions (CA) relating to Data Center Operations.

• Provide after-hours support as necessitated.

• Curate and maintain comprehensive technical documentation concerning corporate data centers and operational procedures.

• Coordinate work and escalations while maintaining a positive relationship with external partners and vendors.

• Liaise with Local Colocation Partners to comprehend and synchronize site utility requisites.

• Collaborate with internal teams and Colocation Partners to validate the functionality of a site’s electrical, mechanical and security systems.

• Ensure timely Rack Deployment/Decommissioning.

• Maintain capacity-related records and identify solutions to improve Data Center Capacity utilization.

• Represent Data Center Operations Team in project meetings and other region-related discussions.

Career Level - IC4

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