Join our team

This is an exciting opportunity to join the Proactive Assurance Team within Consumer Products and Services. We are a dynamic, fast-paced, and entrepreneurial team driven to delight our customers with proactive solutions affecting Internet, TV and Home Security customers across Canada. We are the destination of choice for team members that enjoy solving complex problems in a fast paced environment that have a large impact on our Customers.

You will join a team supporting highly visible proactive programs and owning the heart of the operation that orchestrates our digital messaging. Strong leadership and communication skills is key to this role as we manage over 40 active campaigns on track for 2 million digital interactions this year.

What you’ll do

As a Data management team member on the Proactive Assurance team within Consumer Products and Services, you will play a pivotal role in owning the operations and orchestration of our daily campaign operations. Our ability to monitor the health of our program, as well as priming our reporting dashboards lies in your hands! Your ability to coordinate between campaign leaders, key stakeholders and technical teams will be essential in ensuring the successful execution of projects that deliver tangible value to the organization. You will leverage your expertise in data science, data engineering, telecom infrastructure and home networking to provide insights that increase operational efficiency and drive continuous improvement, ultimately realizing value for TELUS.

• Manage the day to day operations of all proactive campaigns including our refresh, validation and filtering process, ensuring our messages (SMS, RCS, e-mail or push notifications) are successful every day
• Push to enhance our digital mediums - how we engage our customers -> own the roadmap, delivery and execution through close partnership with key stakeholders
• Lead the development and maintenance of data analytics dashboards for the Proactive Assurance
• Own our metrics! Churn, dispatch rates, customer engagement, customer interventions, proactive reach are just a few
• Data engineer pipelines to clean data and prepare for visualization
• Access telemetry data from our network elements and analyze the customer impact of those metrics.
• Partner with Data Science to development, validation, and deployment of AI/ML models for proactive support of customers experiencing network issues
• Use exceptional SQL skills to integrate data across many systems
• Create actionable insights and reports to support strategic decision-making

Qualifications

What you bring

• Advanced expertise in data analytics and visualization tools (Tableau, Looker, Carto)
• Using AI tools to analyze and present data (Claude, Gemini, ChatGPT, ..)
• Advanced expertise using SQL
• Experience with spatial SQL (Big Query, Postgre)
• Experience building data procedures and scheduling and orchestrating data pipelines
• Expertise in programming languages (Python)
• Experience in Data Architecture and Data Warehousing
• Strong understanding of telecom network and home networking
• Knowledge of cloud platforms (Google Cloud, AWS, Azure)
• Experience with source control (GitHub)
• Experience with AI/ML model development and deployment
• Strong project management and stakeholder communication skills
• Advanced degree in Data Science, Computer Science, or related field