Job Description

Your new role & work environment

Within Tribe Home, we support customers in key life moments such as buying, renovating or refinancing their home. Mortgage lending is a core anchor product in the banking relationship and a key advisory moment.

As data analyst mortgages, you are part of the Strategy, Value proposition and Sales Performance team within the Tribe.

This team is responsible for

• market insights and the commercial strategy for mortgages, balancing volumes, margins and RoE
• monitoring the product mix and portfolio, as well as steering the conversion in the customer journey
• monitoring and steering the conversion in the customer journey.
• designing and steering the sales orchestration
• challenging the pricing grid to maximize conversation and profitability.
• defining and prioritizing the value proposition roadmap

Your Scope & key responsibilities

You will:

• Support market insights as well as production and portfolio monitoring to monitor the success of the commercial strategy
• Design build and maintain, sales dashboarding and reporting covering the scope of Record Credits and ING Mortgages
• Apply advanced analytical skills, capabilities, and techniques to execute in-depth analysis on our customer data
• Communicate insight and recommendations to your stakeholders: apply visualization techniques, adapt storyline and message to the needs
• Execute campaign targeting and design to achieve commercial objectives, analyse campaign performance with recommendation for optimizing

How to succeed

We are looking for a mature analyst who combines strong analytical skills with commercial acumen, helping the tribe optimise digital customer journeys, improve conversion, monitor sales performance and drive data-informed product decisions.

More specifically, we look for:

• Completed Master’s degree or equivalent experience.
• Proficiency in Power BI or Cognos
• Past experience tracking (digital) sales KPIs, volumes, and familiarity with funnel analytics
• Experience with customer segmentation and personalization
• Proven business acumen, connecting insights with commercial objectives, product strategy or customer value
• Strong drive to identify opportunities, challenge assumptions and independently propose data-driven improvements to business performance
• Personal interest in keeping track of what is happening in the local and European lending market
• Experience working in agile product teams
• fluent in English; knowledge of Dutch and/or French is a strongly viewed asset.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• An attractive gross salary, depending on your job category and professional experience.
• Flex Budget
• 20 statutory holidays, plus an additional 9–11 days of annual leave, 1 regional public holiday, and 4 bank holidays
• Profit Sharing
• Reimbursement of your train or bus pass
• Telephone subscription and internet allowance
• Pension Plan
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

We redefine banking. What about you?

We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that! Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you.

Questions or want to apply directly?
Should you have any questions, please contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button. We are looking forward to meeting you!