Job Description

Alimentation Couche-Tard Inc., (ACT) is a global Fortune 200 company. At Circle K, our mission is simple: to make our customers’ lives a little easier every day. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Circle K is. Since the opening of a first store in Laval, Québec, our parent company, Alimentation Couche-Tard has never ceased to grow. We have grown into a successful global company with over 17,300 stores in 31countries, serving almost 9 million customers every day. In total, more than 146,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

About the role

As a member of the Global Data & Analytics Team within the CDLM (Customer, Digital, Loyalty & Marketing) organization, the Senior Data Analyst will support Global Customer Care Reporting & Analytics across North America and Europe. In this role, you’ll be responsible for doing data analysis and delivering actionable insights that improve customer experience and drive business impact.
The role requires strong analytical and technical capabilities, with hands-on experience in data analysis, reporting automation, and data transformation. The analyst will work across multiple data sources and platforms to support recurring reporting, KPI tracking, trend analysis, and operational insights across business units.
This position involves close collaboration with cross-functional teams across regions and requires the ability to translate business questions into scalable analytical solutions. You will have a unique opportunity to get to know our business through our data, supporting fast-paced business decision-making and grow and learn professionally.

Roles & Responsibilities

• Work closely with Global Customer Care business partners and analytics teams across North America and Europe to deliver reporting, analysis, and actionable insights.

• Develop, maintain, and optimize dashboards and reporting solutions using Microsoft Power BI to support operational and strategic decision-making.

• Perform data analysis on customer care operations, contact center performance, customer feedback, case management, and customer experience metrics.

• Support recurring and ad hoc analytical requests by translating business questions into data-driven insights and recommendations.

• Perform data extraction, transformation, validation, and wrangling across multiple structured and unstructured data sources.

• Work with large datasets using SQL, Python, and cloud-based platforms including Azure Databricks.

• Leverage data from platforms such as Salesforce and other enterprise systems to support reporting and analytics initiatives.

• Identify reporting automation opportunities and contribute to process improvements, standardization, and scalability of analytics solutions.

• Ensure data accuracy, consistency, and quality across reporting solutions and analytical outputs.

• Present insights and recommendations to stakeholders in a clear and business-focused manner.

Job Requirements

• Bachelor’s or Master’s degree in mathematics, Statistics, Computer Science, Engineering, Economics, Business Analytics, or a related analytical discipline.

• 5+ years of experience in data analytics, business intelligence, or reporting roles supporting business stakeholders.

• Strong hands-on experience with Microsoft Power BI including dashboard development, DAX, Power Query, and data transformations.

• Strong proficiency in SQL and experience working with large-scale datasets.

• Experience with Python and/or PySpark for data analysis and transformation.

• Working knowledge of Azure Databricks and cloud-based analytics environments.

• Experience working with CRM and operational platforms such as Salesforce is a plus.

• Experience in Customer Care, Customer Experience, Retail, Loyalty, or Digital analytics is a plus.

• Strong analytical and problem-solving skills with the ability to identify trends, anomalies, and actionable insights.

• Excellent communication and stakeholder management skills, with experience working across global teams and functions.

• Ability to manage multiple priorities and deliver in a fast-paced, business-driven environment.

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