Job Description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job

The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in Service & Processes. This is achieved through a razor-sharp focus on the Marina Bay Sands Service & Productivity Roadmap. The roadmap comprises of creating baseline measurements, pioneering Data Analytics use cases, incubating Innovative Technology and engaging everyone through Stakeholder Engagement.

Job Responsibilities

• Translate operational data into actionable insights that improve guest experience, operational efficiency, and management decision-making.
• Collect, clean, and analyze complex datasets using SQL, Excel, and BI tools to generate reliable insights and recommendations.
• Troubleshoot data, report, and dashboard issues; perform validation and user acceptance testing to ensure accuracy and reliability.
• Support project planning and delivery, including coordinating system upgrades/patches that may impact data pipelines, reports, or dashboards.
• Partner with stakeholders to identify business problems and define how analytics can support root-cause analysis and resolution.
• Integrate data from multiple sources and operational platforms to create consistent datasets for reporting and analysis.
• Design, build, and maintain dashboards for frontline operations and management reviews, including documentation and ongoing performance monitoring.
• Engage and communicate effectively with internal stakeholders and external vendors to gather requirements, align on deliverables, and resolve issues.
• Apply large language models (LLMs) and AI-enabled tools, where appropriate, to streamline analysis, automate insight generation, and improve decision turnaround time.

Job Requirements

• Bachelor’s degree in Business Analytics, Computer Science, Statistics, or a related field, with 3+ years of experience analyzing complex business data and producing management reports.
• Strong proficiency in Power BI, Python, and SQL.
• Collaborative team player with a positive, proactive mindset and the ability to manage multiple priorities.

Competencies

• Creative and opportunity-driven mindset, with the ability to propose effective analytics and data-visualization solutions.
• Self-motivated and accountable, with a strong track record of delivering value and continuous improvement.
• Works effectively in a fast-paced, dynamic environment with evolving priorities and ambiguity.
• Demonstrates the Company values of Passion, Creativity, Teamwork, Respect, and Integrity.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.