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About the team

Wolters Kluwer’s Digital Experience Group (DXG)designs user-centeredsolutions across our global Tax & Accounting(TAA)portfolio.Our UX teams work at the intersection of Product, Engineering, and domainexpertise, solving complex problems across multi-product ecosystems.

In the UK, we support accountants and tax professionals with mission-critical software that enables compliance, advisory services, and efficient day-to-day operations in a highly regulated environment.The work is detail-heavyandhigh-stakes, requiringa strong focus on usability, accuracy, and trust.

About the role

As a Senior CX/UX Designer in theTAAUK UX team, you will lead the design of complex, end-to-end experiences across one or more product areas, supportingprofessional users in performing critical tasks accurately and efficiently.

You willoperatewitha high levelof autonomy in ambiguous problem spaces, leading discovery, defining problems, and translating insights into clear, scalablesolutions. Your work will connect user needs, business goals, and regulatoryrequirements,ensuringthatdecisions are both user-centeredand commercially grounded.

You willalsoshapeexperience direction within your product area, influencing priorities through evidence-based insights and structured thinking.Workingclosely withproductmanagers,engineers, anddomain experts, you willdrive alignmentandmaintaina high standard of design quality across the product ecosystem.

Key responsibilities

Design & delivery

• Lead end-to-end design for complex product areas, from early exploration through to delivery-ready outcomes.

• Design structured user flows, interaction models, and high-fidelity prototypes for multi-step, data-heavy workflows.

• Ensure designs are development-ready, collaborating closely with engineers to support effective handover and implementation.

• Maintain a high bar for quality, consistency, usability, and accessibility, ensuring designssupportaccurate, efficient taskcompletionand align withproduct goals

Discovery & research

• Lead discovery and exploratory research in ambiguous or undefined problem spaces, in collaboration with Research whereappropriate

• Plan, design, and execute mixed-method research independently, selectingappropriate approachesbased on context.

• Map user journeys,workflows,mental models, and pain points acrossrolesand product areas.

• Synthesize findings into clear problem definitions, opportunities, and actionable design directions.

• Use both qualitative and quantitative insights (e.g.usability findings,behavioraldata) to inform decisionsand shape product direction.

Strategy & product influence

• Contributetoandshapeproduct vision and longer-term experience direction within your product area.

• Influence roadmap priorities through evidence-based insights and structured problem framing.

• Translate business goals, regulatory requirements, and user needs into clear design strategies.

• Connect research insights directly to business outcomes and product decisions.

• Provide clear, structured recommendations to stakeholders to support decision-making.

Collaboration &communication

• Work closely withproductmanagers,engineers, anddomain experts in planning and delivery.

• Facilitate workshops and design discussions (e.g.discovery sessions, journey mapping, problem framing) to align teams,drive progress, and support decision-making.

• Communicate design rationale clearly, using evidence, principles, and structured thinkingto support alignment and influence decisions.

• As aseniorindividual contributor,support and guide other designers throughstructured feedback, shared standards, and day-to-day collaboration, helping raise overall quality and consistency of design output

Design systems & governance

• Contribute to shared design systems, patterns, and standards across products.

• Ensure alignment with accessibility requirements and inclusive design practices.

• Promoteand upholdconsistency and scalability across a multi-product ecosystem, supporting the effective use of shared patterns and standards.

AI & innovation

• Apply AI tools where they add value to research, ideation, and design workflows.

• Design and contribute toAI-enabled features, considering usability, transparency, user trust, and responsible use,while alsounderstanding how AI behaviorimpactsthe user experience.

• Define and evaluate success criteria for AI-supported experiences where relevant.

Required skills & competencies

UX & interaction design

• Strong experience designing complex, data-heavy,or compliance-driven software, including structuring workflows and interactions to supportaccurateand efficient task completion

• Proven ability to lead end-to-end design across discovery and delivery, making clear, well-reasoned design decisions throughout

• Advancedproficiencyin Figma, including high-fidelity prototyping and design documentation.

• Experience working with and contributing to design systems in multi-product environments.

Research & problem framing

• Strong experience planning and conducting user research independently usingappropriate qualitativeand quantitative methods.

• Ability to define problems clearly, structure ambiguous spaces, and translate insights into effective design solutionsthat inform product decisions and priorities.

• Experience mapping workflows, user journeys, or mental models in complex environments.

Product & strategic thinking

• Ability to connect user experience work to product goals, business outcomes, and regulatory context.

• Experience influencing product decisions and prioritieswithin their assigned product or feature areathrough evidence and structured reasoning.

• Strong systems thinking across workflows, roles, and product ecosystems.

Enterprise collaboration

• Experience working in cross-functional, matrixed teams within a largeorganization.

• Ability to balance user, business, regulatory, and technical considerations.

• Strong communicationskills, with the ability to present and defend design decisions clearlyand influence outcomes.

• Ability tofacilitatediscussions, navigatediffering perspectives, andsupporteffectivedecision-making.

Data, metrics & evaluation

• Experience using analytics and other quantitative signals alongside qualitative research to inform design decisions.

• Ability to defineand usesuccess metrics for features orexperiences,evaluatinganditeratingonoutcomes

Mindset & ways of working

• Comfortable taking ownership of complex problem spaces and driving them forward independently.

• Open to feedback and able to engage in constructivedesigndiscussions, handling differing perspectives professionally and withoutdefensiveness

• Proactive, structured, and outcome-focusedinapproach, taking accountability for delivering high-quality solutions.

• Willingness to build domain knowledge and adapt to evolving contexts, navigating complexity with confidence.

What success looks like

These examples illustrate what success in this role can look like over time:

• Your product area develops a clear, evidence-backed experience direction that guides design decisions.

• Design decisions are grounded in user insights, regulatory context, and business goals.

• Product partners increasingly rely on UX to support problemframing,prioritization, and decision-making

• Complex workflows become easier, safer, and more efficient for users, with clear improvements in usability and task completion.

Portfolio

A portfolio isrequiredas part of the application,demonstrating

• End-to-end design work across complex digital products

• Clear problem framing,design rationale, and decision-making.

• Evidence of research, iteration, anddeliveryoutcomes