*This is for international applicants only. If you are located in the U.S., please visit our Careers Page.*
*We are unable to sponsor or take over sponsorship of an employment Visa at this time. We do not offer international contractor roles, ONLY international employment agreements.*
Curious? Join the Insite Journey!
This is a remote role for individuals who currently reside in the Philippines, Compensation 95,000 - 125,000 PHP/month, PTO, and benefits (health, dental, life) and more eligibility within 1 month of start date
Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!
As a Senior CXone Engineer, you will serve as a primary hands-on technical resource supporting the day-to-day operation and continued development of a NICE CXone environment. You will build and maintain call flows, support integrations between CXone and adjacent business systems, troubleshoot advanced voice-quality issues, and implement routing configuration. You will also partner with senior technical resources on broader platform changes while providing reliable operational support for incidents and change requests.
Founded in 2007, Insite is a best-in-class management consulting firm specializing in customer experience and contact center management, operational analytics and reporting, technology, quality monitoring, and customized team training.
Our passionate team of Human Operations® experts partners with your team to uncover revenue and cost savings opportunities, eliminate inefficiencies, and improve the end-to-end customer experience. Using a data-backed approach rooted in analytics, we deliver tailored, actionable recommendations—and support implementation to ensure lasting business impact.
Our approach is driven by our belief in the importance of strong partnerships and our passion for empowering clients with customized strategies and ongoing support. By prioritizing enablement over consultation, we help you become more efficient, productive, and proactive. We deliver a sustainable path to significant improvements and unprecedented performance, supporting your long-term development and goals.
Our professional services enable innovation and accelerated success, propelling our clients to the forefront of their industries. Services include:
Customer journey mapping, employee experience strategy, call center outsourcing, vendor selection and management, data analytics, corporate coaching and training, operational transformation, site benchmarking and consulting, AI and technology solutions.
