Job Description

We Offer

• Salary range: $65,000 - $75,000
• Full extended health benefits
• Pension matching program
• Full-time
• This position is based out of the Kamloops office; not a remote position

Important – Additional Step in the Application Process

As part of the application process, candidates are required to complete a Wonderlic Assessment To help us move your application forward more efficiently, please complete the assessment using the link below.

Note: Completion of the assessment does not replace submitting your application. You must still apply for this position in order to be considered.

https://apply.select.wonderlic.com/H6QTG5/Arrow-Transportation-Systems-Inc

Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc.

Streamline is seeking a Senior Customer Support Specialist in Kamloops, BC to play a key role in delivering an exceptional customer experience by supporting internal and external customers, diagnosing and resolving technical issues, and providing product training.

Responsibilities

• Communicate with clients via phone, chat and email to diagnose technical issues with our SaaS software products and related hardware
• Provide step-by-step instructions in simple terms to solve customer issues
• Provide training to customers on our products
• Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction
• Work together with our development team to find solutions to more complex issues
• Provision and prepare products for shipping
• Software license management
• Assist with user testing of hardware and software products
• Assist with updating user manuals, instructional materials, and product communications
• May be required to visit customer sites for trouble shooting
• Other duties as assigned by the Director of Technology

You Possess

• Grade 12 and 1-3 years of experience required
• 1-3 experience in customer facing technical phone support, preferably with experience in web and mobile applications
• Certificate/diploma or degree is an asset
• Excellent interpersonal skills
• Good written and verbal communication
• Technical aptitude
• Experience with both hardware and software support
• Experience with help desk software
• Attention to detail and excellent problem-solving skills
• Professional appearance/demeanor whether in person, via email or on the phone
• Professionalism, diplomacy, and commitment to ethical conduct and Arrow’s core values (Safety, Quality, Integrity, Responsibility, Teamwork, and Fun!)

As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow.

For more information, please visit Arrow Careers

To learn more about Streamline, please visit Streamline Transportation Technologies