Frasers Property Limited

Senior Customer Success Officer, Frasers Hospitality (11-months contract)

Frasers Property Limited  •  Singapore, SG (Onsite)  •  10 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.
42
AI Success™

Job Description

This role will provide first-level support for commercial systems across all properties, ensuring smooth day-to-day operations. This role will support the administration and troubleshooting of systems such as CRS, RMS, BI tools, and channel management platforms. The role will also serve as the main liaison between corporate and property teams for system-related matters. 

  • Assist in ensuring quality standards are met for the Central Reservation System (CRS) and Property Management System (PMS)
  • Provide first-level support and help with routine system maintenance tasks
  • Support in tracking and updating schedules for maintenance activities
  • Assist in monitoring and documenting support tasks
  • Help conduct system checks identifying potential errors and generating audit reports based on findings
  • Support the creation and updating of training materials in accordance to brand standards
  • Assist with the setup and configuration of properties in the CRS system
  • Respond to basic property-related inquiries or issues, escalating complex cases when needed
  • Perform general administrative or support tasks as assigned

Key Qualification

  • 1–2 years of experience in hotel operations, commercial systems support, or a similar role
  • Familiarity with hospitality systems such as CRS, RMS, PMS, channel managers, and BI tools
  • Strong problem-solving and troubleshooting skills
  • Detail-oriented with good organizational and time management abilities
  • Proficient in Microsoft Excel and comfortable working with data
  • Able to communicate effectively with property teams and external vendors
Frasers Property Limited

About Frasers Property Limited

Frasers Property Limited is a multinational investor-developer-operator of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.

Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in 20 countries across Asia, Australia, Europe, the Middle East and Africa.

Frasers Property is the sponsor of two real estate investment trusts (“REITs”) listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. In addition, the Group sponsors two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties in Thailand.

We are committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050.

Industry
Real Estate & Property
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
1988
Website
frasersproperty.com
Social Media