Are you passionate about bridging the gap between cutting-edge risk analytics and real-world client success? Join our dynamic Risk Data Solutions team where you'll lead insurance and reinsurance clients to unlock the full potential of our property and natural catastrophe solutions. This role offers a unique opportunity to blend commercial acumen with technical expertise while making a tangible impact on how clients navigate complex risk landscapes.
About the role
As a Senior Customer Success Manager, you will own the client journey – from initial sales through implementation, design, adoption, and long-term growth. You will be the orchestrator of client value, working at the intersection of analytics, underwriting expertise, and business strategy.
Key Responsibilities:
About Swiss Re Risk Data Solutions
RDS Insurance is a central pillar of our strategy, critical to the development of our core activities as well as developing new revenue streams for Swiss Re. We offer a comprehensive suite of services; from risk consulting and software solutions to data analytics and SaaS platforms, we help clients stay competitive in an evolving industry. Through our global expertise and specialist tools, clients gain agility and resilience in an ever-changing marketplace.
About You
You thrive at the intersection of client relationships, technical solutions, and business outcomes. Your approach combines commercial instinct with analytical thinking, allowing you to translate complex risk concepts into tangible value for clients.
We are looking for candidates who meet these requirements:
Our company uses a hybrid work model requiring at least three days in the office each week, with the option to work onsite full-time if preferred. This position is not eligible for full-time telework and is not able to offer visa sponsorship.
The estimated base salary range for this position in Alpharetta & Chicago is $140,000 to $210,000 and in Armonk & New York, NY is $152,000 to $228,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
About Swiss Re
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.
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Reference Code: 138826
The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.
Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated "AA-" by Standard & Poor's, "Aa3" by Moody's and "A+" by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.
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For more information about Swiss Re Group, please visit: www.swissre.com, follow us on X @SwissRe and subscribe our YouTube channel @swissretv.
