Onebeat is looking for a Senior Customer Success Manager to join our growing LATAM team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region. You will own a portfolio of retail and supply chain customers across LATAM, driving adoption, satisfaction, and long-term value realization. You'll work closely with our product, engineering, and data teams — and travel to customer sites when needed.
Customer Portfolio Management
• Own a book of business and drive overall account health, satisfaction, and retention
• Lead regular cadence calls, QBRs, and strategic planning sessions
• Monitor system adoption and usage, identifying risks and growth opportunities proactively
• Retain and grow accounts through structured engagement and measurable value delivery
Onboarding & Delivery
• Lead customer onboarding end-to-end and ensure seamless go-lives
• Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope
• Track milestones, dependencies, and risks with precision
Customer Growth & Expansion
• Identify upsell and expansion opportunities through ongoing engagement
• Partner with Sales and Account teams to support growth initiatives
• Drive measurable customer outcomes and long-term ROI
Cross-Functional Collaboration
• Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions
• Translate customer feedback into actionable insights for internal teams
Reporting & Visibility
• Maintain accurate records in HubSpot; communicate updates via Slack and internal reports
• Provide regular updates to senior leadership on customer health, risks, and key metrics
• 2–5 years of experience in Customer Success or Project Management in a SaaS company
• Hands-on experience with retail operations: inventory planning, demand forecasting, replenishment, assortment/merch planning, pricing, or promotions
• Bachelor's degree required; Industrial Engineering preferred
• Spanish — native or mother-tongue level
• English — fluent (written and spoken)
• Strong analytical skills; proficiency in Excel required, SQL a plus
• Excellent communication, relationship management, and organizational skills
• Comfortable managing multiple priorities and working cross-functionally
Nice to Have
• Background in consulting or ERP implementation
• Experience in Retail Fashion or Inventory Management software
• Exposure to Fintech or SaaS environments (relevant if no retail background)
Engagement Terms
Contract type: Independent contractor (freelance / invoicing basis)
Location: Remote, based in Colombia or Mexico (other LATAM countries considered)
Travel: Occasional travel to customer sites required
Onebeat empowers retailers to unlock the financial impact of dynamic, AI-driven inventory optimization and execution.
Built on the Theory of Constraints (TOC), Onebeat’s platform transforms inventory management from a complex challenge into a strategic advantage. Within 90 days, our AI-driven solutions deliver clear, daily SKU-level adjustments based on real-time demand, enabling retailers to increase sales, reduce waste, and boost margins across the entire product lifecycle. Unlike traditional, forecast-based systems, Onebeat’s approach continuously adapts and aligns stock with demand to ensure operational efficiency. Our platform ensures the right inventory is always in the right place at the right time, helping retailers capture more sales opportunities and maximize revenue. By leveraging proven algorithms and operational agility, Onebeat minimizes stockouts, overstock, and waste, ultimately creating a system of operational excellence and resilience.
