Lyra Technology Group is a private equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies, Lancom, is looking for a Senior Customer Success Manager to join their team in Auckland.
The Senior Customer Success Manager owns strategic, revenue-driving relationships across Lancom’s priority customers. This role shifts us from reactive support to proactive partnership, leading customer strategy, roadmaps, renewals and growth.
You will operate as a trusted advisor, aligning technology to business outcomes and turning plans into measurable results, with a clear pathway toward an Executive role.
Responsibilities
Skills required
Benefits
Lyra Technology Group is a family of industry leading IT managed services businesses serving small and medium-sized organizations. Our 3,000+ team members across the globe serve as the IT solution provider to over 10,000 small and medium-sized organizations and their 500,000+ employees.
More than 60 founders have chosen us as the permanent partner for their business and its team. We retain the employees, culture, and brand that made the companies that join our group successful. We collaborate with each company's team to strengthen the business with access to talent, knowledge, and scale.
