NAPA Design Solutions offers a comprehensive solution for 3D ship modeling and design tools covering hull form design and hydrodynamics, hydrostatics and stability, structural design, and information sharing across the shipbuilding process. These are among the most powerful tools in the industry, trusted by the world’s largest shipyards and classification societies.
The team is now looking for a Senior Customer Success Manager in Busan whose job is to make sure our Design Solutions customers in Korea are satisfied and get the value they expect from NAPA’s solutions. You own the customer relationship, from onboarding and knowledge sharing to growing the use of our solutions in each account.
The role has two sides. Alongside customer success, you carry out a sales mandate: you own upselling and market development within the existing customer base, and you are a significant contributor to the region’s sales performance. For new customers and larger commercial deals, you team up with our local and global sales colleagues.
You are also encouraged to bring artificial intelligence (AI) tools into your own workflow and into the way you support customers. We want you to learn where these tools help and where they do not, and to share what you learn with your colleagues.
This job is permanent and full-time.
You will work as part of the global NAPA Design Solutions Services team. Your closest colleagues are Services experts with whom you share knowledge, training material and support practices every day. You will also work closely with local and global sales teams, with technical consulting, and with product development, where you are one of the channels that brings customer requests, defects and improvement ideas into the product.
This role is based in Busan, Korea, and you can work at the office or in hybrid mode. And the role includes occasional travel to customer sites.
What matters most: you are driven by sales success, you care that customers get real value from our solutions, and you understand the shipbuilding world.
You do not need to tick every box on these lists. If this role feels like a good fit for you and you have most of what we are looking for, we hope you will apply.
We work in English across all our offices, so you need to be comfortable using it in your daily work, both in writing and in conversation. And as you will work closely with Korean customers every day, we are looking for someone who is eligible to work in Korea and native-level Korean.
We kindly ask you to send your application and CV to us as soon as possible (by clicking the “Apply for this job” button on the job ad page), but no later than 8 November 2026. The position will be filled as soon as a suitable candidate has been found.
For more information about the position, please send your questions by e-mail to jobskorea@napa.fi. Notice that we cannot accept job applications sent by e-mail.
With over 35 years of operation, NAPA is a leading software and data services provider for ship design and operations to enable safe, sustainable, and future-proof maritime industry. Headquartered in Finland, NAPA employs 240 experts, combining expertise in naval architecture, fleet operations and digital services. NAPA operates globally, with a presence in Japan, Korea, China, Singapore, the USA, Germany, Greece, Romania and India.
With over 90% of new vessels built by NAPA customers, NAPA’s ship design software is the global de facto standard in shipbuilding. Furthermore, NAPA is a market leader in ship stability management and safety data services for passenger ships, and its cloud-based solutions for ship performance monitoring and voyage optimization support shipping’s decarbonization journey. For more information, visit www.napa.fi.
We are proud to play our part in creating a sustainable world, and a career at NAPA means working with a purpose. We focus on building the best possible products for our customers, with whom we have close and long-lasting relationships. We protect the environment and human life at sea by powering safer and greener vessels with our technology.
At NAPA, we lead and manage the company together. We help and learn from each other, while making impactful decisions for a cleaner, safer maritime industry.
At its heart, our co-leadership philosophy is founded on trust. We trust that our people are smart enough that if they make a decision, having consulted the right people, it will be good for our company. And if it’s not the right decision on that occasion, that’s fine too. We trust that we’ll make it right, learn from the decision, and grow as a company as a result.
...is one of our core values. Learning from and respecting each other provides a healthy and pleasant working environment. We, as NAPArians, share our knowledge and help each other when needed. NAPA has offices and customers around the world, and you will be able to meet people from many different cultures. We are a diverse team with a shared goal.
Read more about our values and culture: https://www.napa.fi/careers/
NAPA Group is an independent software house supplying the marine industry with high-end software solutions for ship design and operation. NAPA has been in the forefront of software development for decades, setting new standards for marine software. The aim is to translate the innovative and modern software solutions into genuine added value for clients.
The core competencies are based on in-depth understanding of 3D product modelling technologies and naval architectural analyses. From the very outset, Napa has been committed to making 3D product modelling a standard in the ship design industry.
NAPA develops the software solutions in close cooperation and co-evolution with clients. Long-lasting relationships and ongoing dialogue with clients ensure that their requirements stemming from practical experience are incorporated into NAPA software solutions.
