We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
Realtair is REA Group’s end-to-end workflow platform for real estate agencies, helping agents manage the property sales journey from the first vendor conversation through to final settlement. Its connected suite of products—including Pitch, Sign, Sell and Deposits—makes proposals, agreements, auctions, offers and post-sale workflows simpler, smarter and more connected.
What you'll be doing
As a Senior Customer Success Manager, you partner with Realtair's most strategic customers (Tier 1 & Tier 2) to help them achieve meaningful business outcomes and maximise the value of their investment.
You build trusted relationships with executive stakeholders, gaining a deep understanding of their business strategy, challenges and measures of success. Through strategic planning, proactive coaching and data-driven insights, you help customers maximise adoption, realise measurable value and strengthen their long-term partnership with Realtair.
Beyond managing your portfolio, you are a leader within the Customer Success team. You mentor colleagues, share best practice, influence cross-functional initiatives and act as the Customer Success expert within your state, helping elevate both customer outcomes and team capability.
While no two days are ever the same, you'll be responsible for:
Desired Skills & Experience
The REA experience
The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits include:
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
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REA Group (ASX: REA) is a leading digital business with more than 2,800 people working towards changing the way the world experiences property.
We help people with all aspects of their property experience – not just buying, selling, and renting. We deliver unparalleled value to our customers with a suite of un-matched integrated products and services while providing access to the largest and most engaged audience of Australian property seekers. Our unique consumer experiences cover every stage of the property journey offering the richest content, data and insights, property valuation estimates and home financing solutions.
REA is focused on supporting a sustainable future is a Climate Active certified carbon neutral organisation.
Our people are the key to our success and come to work every day living our values. They are purpose driven and collaborate, which drives our innovative culture.
