A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
We’relooking for aSeniorCustomer Success Manager to partner closely with ourhigh valuecustomers and ensure they achieve real, measurable value from EROAD’s solutionsThis willinvolvesharing yourknowledge,while at the same time improving quality and consistencyacrossthe team
About the role
Youwillbe responsible fordeliveringanexceptional customerexperienceandahigh rateof retention and growth, withina significant andhigh value customerportfolio. Your experience will enable you tocontribute to the overallstrengthandmaturityoftheEROADteamwithout people management responsibilities.
In this role you will:
•Manage an assigned portfolio of customers, meeting agreed SLAs, KPIs, and customer success measures, including adoption, satisfaction, retention, and valuerealisation
•Act as a subject matter expert onEROADproducts and technology.
•Take full ownership of customer issues,identifyopportunitiesandrisks,andco-ordinatewith thewider team.
•Share insightsandlearningsfrom customersto improveprocesses,productsand ways of working within theteam.
•Contribute to the continuous improvementofCustomerSuccessprocesses,playbooksand tools to supportscalable, efficient, and repeatable delivery.
•Collaborate closely with TechnicalAccountManagers,Sales,Customer Care. Productand other internalteamstodeliverahigh qualitycustomerexperience andtraining.
Whatyou’llbring
To be successful in this role you will have
At least 3years' experiencein Customer Success, Customer Operations, or Service Management
Demonstrated experienceworking closely with technical and delivery teamsto support product adoption, issueresolution,andrevenue growth.
Anunderstanding of Customer Delivery frameworks,processesand tools.
Strong communication, stakeholder management, and problem-solving skills
Commercialacumen andexperienced inusingof data for decision making
ACustomer-obsessed mindset with a focus on outcomes and value
Comfortable working in a fast-paced, growth environment
Bachelor'sDegree and/or 7+years' experiencein a customer facing capacity (egCSM, AM, Customer Operations orsimilar).
WhyYou’llLove Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012,we’rerepresented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multiculturalorganisation We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-drivenorganisationthat’sshaping the future of connected transport - wecan’twait to hear from you.
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency.
Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements.
Core Solutions
- Electronic Logging Devices (ELD): Streamlined compliance and driver management
- Safety Management: Advanced driver safety monitoring and coaching tools
- Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo
- Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring
- Regulatory Compliance Tools: Automated reporting and risk management solutions
- Operational Intelligence: Data-driven insights for improved fleet productivity and cost control
With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations.
At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
