Infotree Global Solutions

Senior Customer Success Engineer – Network Security (NGFW) (m/f/d)

Infotree Global Solutions  •  România (Remote)  •  3 days ago
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Job Description

Location: Poland, Bulgaria, Romania, Czech Republic, Portugal, Greece or Cyprus

Work Arrangement: Remote

Contract Duration: Full-time, initial 12-month engagement, with potential for extension or conversion to permanent employment.

Working Hours: 40 hours per week, EMEA business hours. Occasional later calls may be required to connect with global teams.

Expected Start Date: ASAP

We are looking for three experienced Senior Customer Success Engineers specialising in Network Security and Next-Generation Firewall (NGFW) technologies.

The successful candidates will act as trusted technical advisors to enterprise customers, helping them optimise their network security environments, maximise the value of their security solutions and achieve their technical objectives.

This is a senior, customer-facing technical role combining strong network security expertise, strategic consulting and customer relationship management. It is not a traditional reactive technical support position.

Key Responsibilities

  • Manage relationships with enterprise customers, acting as a trusted technical advisor.
  • Assess customers' network security environments and technical maturity.
  • Develop technical roadmaps and recommend improvements to security infrastructure.
  • Advise customers on firewall technologies, security configurations and best practices.
  • Support software upgrades, migrations and lifecycle management.
  • Identify potential technical risks and proactively recommend solutions.
  • Help customers maximise the value of their security products and subscriptions.
  • Monitor customer health and identify opportunities to improve security outcomes.
  • Collaborate with Sales, Technical Support, Product and other internal teams.
  • Communicate complex technical concepts effectively to technical and business stakeholders.

Required Skills and Experience

  • Minimum 5 years of relevant experience in Network Security, Cybersecurity Engineering, Network Architecture, Technical Consulting or Technical Account Management.
  • Strong hands-on experience with Next-Generation Firewalls (NGFW).
  • Experience with enterprise firewall technologies and management platforms.
  • Strong understanding of network infrastructure, firewall capabilities, high availability, SSL/IPSec VPN, HTTP and TCP/IP.
  • Experience working with enterprise customers in a technical advisory or consulting capacity.
  • Relevant senior-level network security certification or equivalent expertise.

Nice to Have

  • Experience with advanced firewall security services.
  • Knowledge of threat prevention, URL filtering, DNS security and data loss prevention.
  • Experience with cloud-managed network security platforms.
  • Scripting and automation skills, particularly Python and APIs.

Language Requirements

Fluent English is mandatory, together with one of the following languages:

  • German + English
  • French + English

English-only candidates cannot be considered.

Required language distribution across the three positions:

  • Either 2 German-speaking and 1 French-speaking candidate, or
  • 2 French-speaking and 1 German-speaking candidate.

Additional Information

  • Limited business travel may be required.
Infotree Global Solutions

About Infotree Global Solutions

Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.

Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.

Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.

Industry
HR & Recruiting
Company Size
1,001-5,000 employees
Headquarters
Plymouth, Michigan
Year Founded
2002
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