TRACTIAN 𝗕𝗥

Senior Customer Success Engineer

TRACTIAN 𝗕𝗥  •  Mexico City, MX (Onsite)  •  1 month ago
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Job Description

Customer at TRACTIAN
The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, CEMEX, Bimbo, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do
As a Customer Success Engineer, your main obligations will include providing technical support and guidance to our enterprise clients. You will work closely with customers to ensure that technical aspects of our solutions are effectively aligned with their needs, contributing to account expansion, retention and high client satisfaction.

Responsibilities

  • Develop and maintain close relationships with key customers. 
  • Provide technical expertise during client meetings and product demonstrations.
  • Collaborate with sales and engineering teams to customize solutions for enterprise clients.
  • Monitor and analyze product performance within client environments, offering solutions for optimization.
  • Lead technical discussions with clients regarding product updates and future needs.
  • Facilitate product training sessions for clients and their teams.
  • Actively contribute to the identification of upsell and cross-sell opportunities.
  • Maintain technical documentation and support materials.

Requirements

  • Bachelor’s degree in Engineering, Business, or a related technical field.
  • Strong technical background with experience in customer-facing roles.
  • Demonstrated ability to troubleshoot and resolve complex technical issues.
  • Knowledge of project management principles and practices.
  • Excellent communication skills, with the ability to explain technical concepts clearly.
  • Familiarity with enterprise-level client engagement and support.
  • Proficiency in using CRM and project management software, ideally HubSpot.

Bonus Points

  • Prior experience in B2B technical support roles.
  • Additional language skills apart from English.
  • Fluent in English.
TRACTIAN 𝗕𝗥

About TRACTIAN 𝗕𝗥

A Tractian é a empresa líder de inteligência de máquina e de sistemas de monitoramento industrial. A Tractian desenvolve soluções simplificadas de hardware e software para oferecer aos técnicos de manutenção e aos tomadores de decisões industriais uma supervisão abrangente de suas operações. A missão da Tractian é tornar a vida de cada mantenedor da linha de frente das indústrias, os #BlueCaps, profundamente melhor.

Como um marco importante, a Tractian inaugurou a categoria de Assisted Maintenance (Manutenção Assistida) no setor industrial, estabelecendo-se como pioneira e líder na aplicação dessa tecnologia única. Essa categoria é baseada no conceito de predição auxiliada, onde a inteligência artificial identifica problemas nas máquinas e sugere ações preventivas a serem realizadas, fornecendo um valioso suporte aos profissionais de manutenção.

A categoria de Manutenção Assistida permite um apoio inimaginável para os profissionais de manutenção. Combinando expertise de chão de fábrica com tecnologia, os mantenedores poderão atuar nos problemas com mais assertividade.

A Tractian suporta as operações industriais que geram 5% do PIB da produção industrial mundial. Em termos práticos, significa que, a cada 1.000 dólares produzidos pela indústria mundial, 50 dólares são gerados em ambientes que usam as soluções da Tractian. Os clientes da Tractian obtêm um ROI de 6 a 12 vezes, com uma economia média de 6.000 dólares por máquina monitorada anualmente.

Industry
IT & Software
Company Size
501-1,000 employees
Headquarters
São Paulo, BR
Year Founded
2019
Website
tractian.com
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