Job Description

Are you passionate about shaping how Customer Success teams operate, adopt tools, and scale their impact across a global organization? In this senior enablement role, you will help divisional customer success teams turn strategy into practical ways of working for selling and delivering digital services and handling recurring revenue models

As our new Sr. Customer Success Enablement Specialist, You will work closely with divisional Customer Success leaders and managers, digital offering teams, process and business owners, data and analytics teams, IT and tool owners. You will advise, align and enable across divisions, without owning customer accounts or day-to-day customer relationships

You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well-being, and a sense of belonging

Your main responsibilities include:

• Customer Success strategy and organizational advisory: Advise divisions on Customer Success strategy, maturity, governance, role clarity and scalable operating models. Translate strategic priorities and user needs into a practical enablement roadmap ·
• Journey and process architecture: leading the design and governance of end-to-end customer journeys, supporting processes required to handle recurring revenue built on agreed standards, measures etc. to lay the path for driving continuous improvement
• Tool ownership, governance and adoption, acting as capability owner, lead administrator or subject-matter expert for Customer Success tooling. Shaping the roadmap, configuration principles, standards, change governance, release readiness, training and adoption approach
• Data and integration enablement, defining and prioritizing business requirements for Customer 360 views, health scoring, dashboards, workflows and integrations. Leading business validation, clarifying KPI and data logic, and aligning business, data, IT and system stakeholders
• Capability building and community, building playbooks, maturity frameworks and learning journeys. Facilitate cross-divisional communities of practice, document best practices, assure the quality of enablement deliverables and coach less experienced specialists

What makes you a great fit

You're a systems thinker who thrives at the intersection of strategy, process design, and technology adoption with strong consulting skills, a coaching mindset, and the ability to create clarity in ambiguity.

We'd also imagine that you are/have:

• Typically, 5-7 years of experience in Customer Success enablement or hands-on day-to-day experience with Customer Success operation - ideally related to digital or SaaS services
• Hands-on experience designing customer journeys (onboarding, renewal, advocacy) and establishing scalable CS operating models
• Demonstrated data- and research-driven approach to problem-solving, with experience in dashboards, KPIs, and business systems (e.g., Gainsight, SAP C4C, Power BI or comparable)
• Strong stakeholder influence, executive communication, and facilitation skills with ability to simplify complex topics

It's a plus if you also have:

• Experience as a Gainsight administrator or capability owner in a multi-divisional environment
• Experience with SaaS, SAP C4C, Salesforce, Power BI or comparable enterprise platforms
• Background in consulting or advisory roles focused on organizational change and adoption
• Experience building communities of practice and enablement programs

Why you'll love working here

You can look forward to:

• Working with engaged colleagues with high attention to inclusion and sense of belonging
• A working environment built around your needs, with flexible hours, home working opportunities and parental support
• Annual bonuses, health insurance and a strong focus on well-being activities
• Three days' additional paid leave for volunteering
• On-demand training and structured development programmes to support your growth

Valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds. As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations

Join Grundfos, apply today!