Job Description

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: Senior Customer Solutions Product Manager

Grade: I

Contract Type: Full-time Permanent

Travel Remit: Global

Travel Required: Less than 20%

Location: UKI

Advertising End Date: October 8, 2026

Disclaimer: Please note that this job advertisement may close earlier than the stated deadline if a sufficient number of applications are received. We encourage interested candidates to apply as soon as possible to ensure consideration for the position.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.

Are you a strategic expert looking to make a global impact? Join DHL Supply Chain and take ownership of Customer Service Management products and business platforms that support our operations worldwide.

As a Senior Customer Solutions Product Manager, you'll define product vision and roadmap, influence key business decisions, and drive alignment between business stakeholders and IT delivery teams. Working across a global environment, you'll lead innovation, deliver scalable solutions, and ensure our technology investments create measurable value for our customers, operations, and business.

If this sounds like a team, you'd like to join … keep reading.

Your key accountabilities include:

• Define and own the product vision, strategy, and roadmap, ensuring alignment with DHL Supply Chain priorities and business objectives.
• Act as the primary IT partner to business stakeholders, leading alignment on priorities, outcomes, and strategic direction.
• Own Customer Service Management product outcomes, partnering with technical SMEs to deliver scalable and value-driven solutions.
• Drive improvements in customer service processes, workflows, and user experience to maximize business value and operational effectiveness.
• Serve as the key bridge between Real Estate/business teams and IT technical teams, ensuring seamless collaboration and delivery.
• Oversee a portfolio of business platforms, ensuring integration, scalability, governance, and alignment with enterprise standards.
• Lead complex cross-functional initiatives, driving delivery through business alignment, negotiation, and effective stakeholder management.
• Own financial planning, business cases, budgeting, and ROI tracking to support strategic investment decisions and measurable outcomes.
• Influence and align senior stakeholders globally, acting as a trusted advisor to business and IT leadership while leading discussions on priorities, scope, and trade-offs.
• Drive continuous improvement, simplification, and innovation across platforms while coaching junior professionals and leading teams where required.

What are we looking for from you?

• 6+ years of product management experience, with expertise in product strategy, roadmaps management, and deliver measurable business value.
• Demonstrated experience in business case development, financial planning, budgeting, and ROI tracking, supported by strong financial acumen.
• Excellent stakeholder management, influencing, and negotiation skills, with the ability to align priorities and build trusted relationships across business and IT teams.
• Proven track record of leading cross-functional initiatives and delivering scalable business solutions.
• Bachelor's degree in a related field.

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing activities are fair, transparent, and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.