Your role:
Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc.
Work closely with internal and external parties to ensure timely and professional service to customers
Handle and resolve the problem cases independently
Perform any ad hoc tasks as assigned
Requirements:
HKCEE / DSE or above in any disciplines
IIQE Paper 1 & 3 required
Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
Shift duty is required
We Offer:
Performance bonus
Medical and dental insurance coverage
Structured training programme
Clear and excellent career path
Birthday Leave
Staff Discount
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
