Bruker

Senior Customer Service Specialist

Bruker  •  Beijing, CN (Onsite)  •  1 month ago
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Job Description

We are looking for a Customer Service Specialist to support the full service order process. The role will be responsible for handling customer service requirements, maintaining positive business relationships, tracking service tickets, managing order booking and revenue billing in SAP, and ensuring the closed-loop management of service orders until full accounts receivable (AR) clearance.

Responsibilities

  • Support the entire service order process, proactively handle customers' service requirements, and maintain sound business relationships with customers.
  • Prepare service quotations, review and sign contracts with customers, and ensure the standardization of all related processes.
  • Track the progress of service tickets in SMAX, synchronize updates to customers and relevant internal process, and ensure the smooth advancement of services.
  • Complete new order booking and revenue billing in the SAP system and ensure the accuracy of all data entries.
  • Be responsible for the closed-loop management of service orders, follow up on the settlement of accounts receivable (AR), and see the process through to full AR clearance and order closure.
  • Other duties assigned.

    • Qualifications

    • A minimum bachelor’s degree in Business Administration or a related customer support field is required.
    • Excellent communication skills are mandatory, with proficient oral and written English capabilities.
    • Proficient in Microsoft Excel is required; mastery of the MS Office Suite (especially Excel, Word, and Outlook) is a must. Experience with SAP, CRM, and SFDC will be a significant plus.
    • Must be service-oriented, with a high level of dedication, strong communication skills, and good teamwork spirit.
    • At least 3 years of working experience in service/customer support is required; experience in the instrument industry is preferred.
    Bruker

    About Bruker

    Right from the beginning, more than sixty years ago, Bruker has been driven by a single idea: to provide the best technological solution for each analytical task. Today, worldwide, more than 9,700 employees in over 90 locations on all continents are focusing their efforts on this permanent challenge. Bruker systems cover a broad spectrum of applications in all fields of research and development and are used in all industrial production processes for the purpose of ensuring quality and process reliability.

    Bruker continues to build upon its extensive range of products and solutions, expand its broad base of installed systems, and maintain a strong reputation amongst its customers. As one of the world's leading analytical instrumentation companies, Bruker remains focused on developing state-of-the-art technologies and innovative solutions for today’s ever-complex analytical questions.

    Bruker - Innovation with Integrity.

    Privacy Policy: https://goto.bruker.com/LI-Bruker-PrivacyPolicy

    Imprint: https://goto.bruker.com/LI-Bruker-Imprint

    Bruker Corporation

    40 Manning Road

    Billerica, MA 01821, USA

    Contacts:

    - Phone: +1 978-663-3660

    - Fax: +1 978-663-5585

    - Email: pr@bruker.com

    Industry
    Biotech & Life Sciences
    Company Size
    1,001-5,000 employees
    Headquarters
    Billerica, MA
    Year Founded
    Unknown
    Website
    bruker.com
    Social Media