Can you assist in leading, developing and supporting a customer service team?
You will support the Customer Service Team Manager in leading, developing and motivating a team of Customer Service Executives in line with the department’s key objectives and KPIs to achieve a high level of customer services standards.
To assist the team with customer queries and manage them through to resolution, by communicating directly with customers and liaising with internal Biffa divisions to ensure the issue is resolved to the customer’s satisfaction. Managing escalations for the team, ensuring they are dealt with as complaints where required and have the ability to prioritise team issues in line with the business needs. The team senior will have proficiency in the management tasks completed within the team, stepping in for the team manager when they are not available, showing a high degree of professionalism and strong adherence to Biffa values.
Here's why you'll love it at Biffa
We're here to change the way people think about waste
Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 11,000 people around the country trust us to provide them with a career that's always rewarding, often challenging , but never dull.
Dedicated to Diversity
At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.
Closing date 09/09/2026
Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.
We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments.
We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day.
Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond.
Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.
