Job Description

Help the Team. Get Out on the Road. Keep Customers Moving.

We’re looking for a friendly and reliable Senior Customer Service Representative to support the Branch Manager in an Assistant Branch Manager support role, helping with the day-to-day running of the branch while also supporting the team with a mix of office and on-the-road tasks. You’ll help deliver and collect vehicles, prepare them for customers, assist with branch operations and administration, and ensure every customer has a smooth, positive experience.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we’d want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

What You’ll Be Doing

• Ensure the smooth delivery and retrieval of vehicles for customers, aligning with both the Company’s and customers’ expectations.
• Providing support to the Branch Manager in team management issues.
• Be the escalation point for any day-to-day issues that need addressing urgently in the absence of a manager.

What You’ll Bring

• Preferred experience in a similar role or within the automotive industry.
• A full and clean driver’s license, a motorbike license is an advantage but not a necessity.
• Physically able to wash and prepare vehicles for delivery
• Exceptional customer service skills with at least one year of experience in a customer service role.
• Ability to work effectively independently and as part of a team.
• Able to solve problems in a fast-paced environment.
• Strong organisational and time management skills.

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.

You’ll also enjoy a range of benefits, including:

• Career development – many of our team members have progressed into senior roles across the business
• 12 weeks paid parental leave
• Access to the Employee Assistance Program (EAP) – confidential support when you need it
• Make a Difference Leave – one paid day per year to support a community cause
• Learning and development days to support your growth
• Team-building events and activities to strengthen connection and culture
• Exclusive discounts and offers through our business and HR partners
• Commission incentives available for meeting and exceeding key logistics KPIs

Ready to Apply?

Click Quick Apply and upload:

Your resume

A brief cover letter telling us why this role is a great fit for you

We value diversity and encourage applications from people of all backgrounds.