Frontline Senior Customer Service Representative – Be the Voice of Our Business!
Are you a problem-solver who genuinely enjoys helping customers? If you’re looking for a role where your skills and experience will be valued, we want to hear from you!
Who Are We?
We are proud to be New Zealand’s largest Greenwaste Management company. Our commitment to exceptional customer service goes hand in hand with our dedication to environmental responsibility. We believe in the strength of teamwork, the value of smart, sustainable solutions, and in delivering a service our customers can depend on—every time
Now, we’re looking for an experienced, customer-focused problem-solver to join our Frontline Customer Service team.
What You’ll Be Doing:
✔ Handling inbound & outbound customer calls and emails – helping customers with inquiries, resolving issues, and ensuring a seamless experience.
✔ Problem-solving and thinking on your feet – no two days are the same, and we need someone who can take ownership and find solutions.
✔ Keeping things running smoothly – processing requests, troubleshooting account issues, and ensuring every customer interaction is top-notch.
✔ Contributing to our team culture – we’re a small, dedicated team that supports each other, and we want someone who adds to our positive environment!
✔ Improving processes – if you see a way to do something better, we want your input!
✔ Supporting and Training team members – sharing knowledge, guiding others, and helping new starters build confidence in their role
What We’re Looking For:
✔ At least 5+ years of experience in a busy customer service role – ideally, handling phone and email interactions.
✔ A quick thinker who picks up new systems fast – experience using multiple software applications at once is a plus!
✔ Exceptional communication skills – both verbal and written.
✔A cool, calm, and collected attitude – even when things get busy, you stay professional and solutions-focused.
✔ An eye for improvement – you don’t just follow processes, you look for ways to make them better.
✔A team player – we back each other up and keep things positive.
Why Join Us?
✔ Supportive, down-to-earth team – we work hard but have fun along the way.
We are a very rare company in the New Zealand context, in that we are privately owned and have been operating with some of our local government contracts for over 18 years.
We have relationships dating back 20 years to when the company was first formed as Streetsmart Limited.
Operating in the North and South Island and with a large workforce, modern systems and scalable operations, we believe that we are the ideal fit between a small local contractor and large international companies.
Who are we?
We are the third largest Waste and Recycling Company in New Zealand
We employ staff directly within the communities in which we work.
We have been servicing Councils around New Zealand for 20-years.
We use local service providers to support our operations as part of our philosophy of working with the local community.
