Unison Group

Senior Customer Service Officer, Festival Walk, Hong Kong

Unison Group  •  Hong Kong, HK (Onsite)  •  3 hours ago
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Job Description

The Role

On a rotational basis to act as the Duty In-charge to oversee the daily operations of the Concierge and provide coaching andguidance to CS team members.

Job Responsibilities

  • Supervise the Customer Services Team to provide excellent services to shoppers and tenants with exceptional customer experiences
  • Manage written and verbal customer enquiries across platforms in a timely and quality manner
  • Assist Marketing Team to maintain smooth operation of the mall loyalty programme and mall events
  • Provide coaching and mentorship to enhance team capabilities and service standards
  • Manage rosters and relevant administrative tasks of the Customer Services Team

#LI-TT1

Job Requirements

  • Diploma or Certificate in related disciplines
  • 5+ years of experience in customer service with 2+ years in a supervisory role, preferably in the Retail/ shopping malls, to bring valuable insights and best practices to the team
  • Strong interpersonal and communication skills, with the ability to build rapport with customers and stakeholders at all levels
  • Excellent problem-solving and decision-making skills to handle complex customer issues and drive positive outcomes
  • Proficient in Microsoft Office to effectively manage reports and team communications
  • 5-day work week at both office and Concierge; shift duty and 9 hours per day
  • Candidate with less experience could be considered as Customer Service Officer
Unison Group

About Unison Group

Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.

Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.

We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.

Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Unknown
Year Founded
2012
Website
com.sg
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