Job Description

Senior Customer Service Officer – Job Advertisement

Join the team at Locality
Planning Energy (LPE) and play a key role in delivering an exceptional
customer experience within a fast-growing Australian energy provider.

Based in our modern Maroochydore office, this is an exciting
opportunity for an experienced customer service professional who thrives in a
fast-paced environment, enjoys problem solving, and is passionate about
delivering outstanding service outcomes.

LPE is an Australian-owned energy provider supporting
embedded networks and energy solutions across residential, commercial and
mixed-use communities. We pride ourselves on our collaborative culture,
supportive leadership team and commitment to continuous improvement.

About the Role

As a Senior Customer Service Officer, you will act as a key
escalation point within the Customer Service team, supporting both customers
and team members to deliver high-quality service outcomes.

You will be responsible for managing complex customer
enquiries, coaching and supporting team members, assisting with process
improvements, and ensuring service standards and KPIs are achieved.

This role is ideal for someone who enjoys mentoring others,
taking initiative, and contributing positively to team culture and performance.

Key Responsibilities

• Provide
  exceptional customer service across phone, email and digital channels
• Manage
  escalated customer enquiries and complaints with professionalism and
  empathy
• Support
  and mentor Customer Service Officers within the team
• Assist
  with onboarding and training of new team members
• Monitor
  service standards and contribute to continuous improvement initiatives
• Liaise
  with internal departments to resolve customer issues efficiently
• Maintain
  accurate customer records and documentation
• Contribute
  to a positive, collaborative and high-performing team environment

About You

To be successful in this role, you will have:

• Previous
  experience in a senior customer service or team support role
• Strong
  communication and interpersonal skills
• Excellent
  problem-solving and conflict resolution abilities
• Ability
  to work in a fast-paced environment and manage competing priorities
• A
  proactive and solutions-focused mindset
• High
  attention to detail and strong administrative skills
• Experience
  using CRM systems and Microsoft Office Suite
• Energy,
  utilities or contact centre experience will be highly regarded

Why Join LPE?

• Supportive
  and collaborative team culture
• Career
  development and growth opportunities
• Modern
  office environment located on the Sunshine Coast
• Opportunity
  to work for a growing Australian energy provider
• Employee
  recognition initiatives and engagement programs
• Make
  a genuine impact supporting local communities and customers

Apply Now

If you are an experienced customer service professional
looking to take the next step in your career, we would love to hear from you.

Please submit your resume and a cover letter outlining your
experience and suitability for the role.

Employer Questions

Your application will include the following questions:

• How
  many years of customer service experience do you have?
• Do
  you have experience handling escalated customer complaints?
• How
  many years of handling escalated customer complaints?
• Which
  CRM systems have you used previously?
• Do
  you have full working rights in Australia?
• What
  is your expected annual salary?