Job Description

Our client is a Global Company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. They are now seeking a Logistics Executive, Plan & Book to join their team. 

Senior Customer Service Executive / Customer Service Executive

Responsibilities

• Be the primary point of contact and act as an advocate for the customers, internally within the organization.

• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires.

• Ensure smooth execution of the end to end shipment lifecycle, by working closely with the customer as well as internal stakeholders.

• Proactively track shipments and notify customers of relevant deviation from the shipment plan, including potential solutions and alternatives.

• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions

• Manage and improve day to day process interaction with customers by leveraging detailed customer knowledge. Responsible for customer satisfaction.

• Understand claims policy and its impact and hence, guide customers best possible through any potential claim situation.

• Contribute to the setting up of Standard Operating Procedures with the customers and suppliers, to ensure key requirements are captured and ownership is clearly defined.

• Actively seek out and act on continuous improvement opportunities both in relation to customers and internal/ external stakeholders. Communicate politely with suppliers and service providers by email/ letter/ face to face and/ or telephone.

• Maintain accurate and timely records of correspondences or discussions with respective stakeholders.

• Develop and maintain effective working relationship across functions to ensure there is efficiency while meeting customer’s requirement.

Desired Skills & Experience

• Minimum Diploma in Business Administration or other discipline.

• Experience in customer service for at least 5 years.

• Strong interpersonal skills to enable effective cross functional teamwork. Good spoken and written communication skills. Self-starter and fast learner who can work independently.

• Ability to plan and prioritize work.

• Ability to work well under pressure.

• Customer oriented and result focus.

• Good analytical and problem-solving skills.

• Ability to look beyond the obvious and identify creative solutions.

Interested candidates, please send your resume (MS Word document) including employment history, present and expected salary to cv@delken.com.hk.

For more jobs, please visit our website: www.delken.com.hk. 

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