Responsibilities:
Handle customer enquiries in a professional manner via phone, email and live chat
Maintain good relationship with with customer
Maintain high-level service standards
Welcome call centre background, hotline officer, general banking officer, teller and phone banking officer
Requirements:
Degree Holder OR Passed in 5 subjects in HKCEE/HKAL/HKDSE Holde
Call centre background, hotline officer is an advantage
Passed in IIQE Paper 1, 2 or HKSI Paper 1, 7 and 8 is an advantage
Good command in English and Mandarin
Shift Duty
Working Location: Quarry Bay

PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).