You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role:
Provide technical support via phone and email to address query/incident reported from users
Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
Monitor and maintain service quality in accordance to Service Level Agreement
5-day work per week; shift duty needed from Monday to Sunday
To succeed in this role:
DSE Graduate or above
Willing to take 7x24 shift duty (42.5 hours' per week)
Ability to multi-task in a fast-paced environment
Good command of spoken and written Cantonese, English and Mandarin
Candidate with more experience will be considered for the position of Senior Customer Service Executive.
Fresh Graduate will also be considered.
We offer :
14 days' paid annual leave
Birthday leave
Comprehensive medical coverage
Non-Contributory Provident Fund
Attractive incentive bonus and shift allowance (if applicable)
Structured training programme
Clear career path
PCCW Limited is a global company headquartered in Hong Kong which holds interests in telecommunications, media, IT solutions, property development and investment, and other businesses.
The Company holds a majority stake in the HKT Trust and HKT Limited*, Hong Kong’s premier telecommunications service provider and leading operator of fixed-line, broadband, mobile communication and media entertainment services. HKT delivers end-to-end integrated solutions employing emerging technologies to assist enterprises in transforming their businesses. HKT has also built a digital ecosystem integrating its loyalty programme, e-commerce, travel, insurance, fintech and healthtech services to deepen its relationship with customers.
PCCW owns a fully integrated multimedia and entertainment group in Hong Kong engaged in the provision of OTT video service locally and in other places in the region. Through HK Television Entertainment Company Limited, PCCW also operates a domestic free TV service in Hong Kong.
In addition, PCCW holds a stake in Pacific Century Premium Developments Limited and other overseas investments.
PCCW is part of Pacific Century Group, named by Forbes as one of the World's Best Employers 2023.
*HKT Limited is a company incorporated in the Cayman Islands with limited liability.
Listing and trading
PCCW shares are listed on The Stock Exchange of Hong Kong Limited (SEHK: 0008) and traded in the form of American Depositary Receipts on the OTC Markets Group Inc. in the US (Ticker: PCCWY).
