Job Description

The next step in your career starts here…

• Permanent, Full-Time opportunity
• Monday to Friday
• Genuine career development and progression opportunities

As the Senior Customer Service Coordinator – Engineering Support at our Edinburgh branch, you’ll play a key role in supporting the Hub Manager while leading the coordination of complex traffic installation projects. This is a varied role combining operational oversight, customer engagement, and project coordination in a fast-paced environment.

This role offers a diverse mix of leadership, coordination and operational responsibility, including:

• Coordinating traffic installation projects, including sourcing equipment, managing product availability, and organising logistics
• Liaising with customers to understand requirements and deliver tailored, end-to-end solutions
• Scheduling contractors, cranes, and resources to ensure efficient and timely project delivery
• Overseeing branch administration, customer service, and safety standards
• Leading and supporting a team of Sales Coordinators to deliver exceptional service outcomes
• Collaborating closely with the Senior CSC network and leadership team
• Driving a strong safety-first culture across all operations
• Ensuring clear, timely communication, keeping all stakeholders informed and aligned
• Managing quotes, purchase orders, and hire agreements
• Balancing competing priorities in a high-volume environment while maintaining quality and efficiency

What you’ll bring to the role

You’re a proactive leader who thrives in fast-paced environments and enjoys owning the day-to-day, with:

• Experience in a high-volume, customer-facing environment (this is key to success in the role)
• A hands-on leadership style with the ability to coordinate multiple moving parts
• A positive, solutions-focused mindset and passion for customer service
• Strong communication skills and the ability to keep all stakeholders informed
• Confidence to learn quickly, ask questions, and continuously improve
• Proven resilience and adaptability when managing competing demands
• Strong organisational and problem-solving skills
• Experience supporting or leading teams
• Solid computer skills (MS Word, Excel, Outlook)

We’re looking for people with the right attitude and proven experience working in high-volume environments. If you’ve thrived in roles like hospitality, retail, logistics or even as abarista managing busy service periods, your skills are highly transferable and will set you up for success here.

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available — let’s discuss what works best for you
• Access to employee discounts, benefits, and wellbeing programs
• Purchased additional leave program
• Novated leasing and salary sacrifice options
• 12 weeks Paid Parental Leave in addition to the government scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we believe people, organisations, and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also invest in your growth through leadership and development programs.

Beyond this, Coates supports local and national charities through the Coates Foundation and invests in sustainable equipment solutions to help build a greener future.

Visit careers.coates.com to learn more

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. We welcome candidates from all backgrounds, experiences, and perspectives to apply.

Coates. Equipped for you.