Job Description

The next step in your career starts here…

• Permanent, Full-Time opportunity
• Monday to Friday
• Genuine career development and progression opportunities

As the Senior Customer Service Coordinator at our Edinburgh branch, you will play a pivotal role in supporting the Hub Manager with the efficient management and day-to-day operations of the branch. This is a hands-on leadership role where you’ll oversee branch administration, customer service delivery, and safety while driving a high-performing team culture.

You’ll enjoy variety in your role, including:

• Overseeing branch administration and customer service operations to ensure smooth daily performance
• Supporting and collaborating closely with the Senior Customer Service Coordinator network and leadership team
• Leading and inspiring a team of Sales Coordinators to deliver outstanding customer service
• Driving a strong safety-first culture for both team members and customers
• Ensuring timely and effective communication, keeping all stakeholders informed and maintaining strong internal collaboration
• Creating the best outcomes for customers by developing quotes, raising purchase orders, and managing hire agreements
• Managing administrative tasks, including asset and quality management
• Taking ownership of competing priorities in a fast-paced, high-volume environment

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available — let’s discuss what works best for you
• Access to employee discounts, benefits, and wellbeing programs
• Purchased additional leave program
• Novated leasing and salary sacrifice options
• 12 weeks Paid Parental Leave in addition to the government scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

• Experience in a high-volume customer-facing environment
• Proactive leadership style with the ability to own day-to-day operations
• Positive attitude and passion for delivering excellent service
• Exceptional communication skills, both written and verbal
• Confidence to lead & support others, learn new things and continuously improve
• Ability to manage competing priorities and adapt in a dynamic environment
• Problem-solving, organisational and adaptability skills
• General computer skills (MS Word, Excel, Outlook)

Looking for more reasons to join Coates?

At Coates, we believe people, organisations, and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also support your growth through ongoing leadership and development programs.

Beyond this, Coates contributes to local and national charities through the Coates Foundation and invests in sustainable equipment solutions to help build a greener future.

Visit careers.coates.com to learn more

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. We welcome candidates from all backgrounds, experiences, and perspectives to apply.

Coates. Equipped for you.