Job Description

As a Customer Service Associate on a 16 month fixed term contract, you’ll play a crucial role in ensuring smooth and efficient operations within our order management lifecycle. This position is an opportunity to drive change and make an immediate impact, leveraging your skills to enhance processes, address challenges, and contribute to a customer-focused culture.

With a hybrid work model, you will enjoy flexibility while engaging in a collaborative and supportive team environment committed to continuous improvement and excellence. Based in our Warsaw, Poland office and supporting the Central and Eastern Europe markets, you will work within a team of five to build strong relationships with both customers and internal stakeholders.

A Taste of What You’ll Be Doing

• Timely Customer Communication: Delivers prompt updates to customers throughout the order management process, addressing projected service levels, delivery delays, and product shortages while confirming alternative delivery slots and substitution availability.
• Compliance with Customer Agreements: Ensures all customer agreements are upheld while strictly adhering to Kellanova's policies and procedures to maintain service excellence.
• Collaboration for Accurate Order Processing: Works effectively with upstream and downstream functions, including third-party providers, to enhance the accuracy and timeliness of order processing, taking corrective actions when necessary.
• Continuous Improvement Initiatives: Partners proactively with customers and colleagues to identify and implement improvement opportunities based on root cause analysis and trend evaluations to optimize service and reduce costs.
• Customer-Centric Consulting: Promotes a customer-focused culture by acting as a trusted advisor to both internal and external customers, consistently aiming to exceed their expectations.
• Skill Development and Learning: Builds personal expertise through ongoing learning opportunities, including formal training and hands-on experiences.

We’re Looking for Someone With

• Completed University degree
• Customer relationship management experience
• Computer skills, including experience with MS Office
• Excellent verbal and written English, Polish skills
• Good analytical and problem-solving skills.
• Ability to manage multiple and sometimes conflicting priorities

What’s Next

After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. If you join our team, you’ll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small.

Need assistance throughout the application or hiring process? Email European.Recruitment@Kellanova.com

Get to Know Us

We’ve always been driven to unleash the full potential of our differentiated brands and our passionate people. Our iconic, world-class brands at Kellanova include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.

Mars, Incorporated has acquired Kellanova in a transaction that brings together iconic brands, storied legacies and outstanding capabilities with a view to shape the future of snacking. You can learn more here, and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.

Let’s shape the future of snacking.

Kellanova is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law. For more information regarding our efforts to advance Equity, Diversity & Inclusion, please visit our website here