SSP Group plc

Senior Customer Service Assistant

SSP Group plc  •  £14.80/hr  •  London, GB (Onsite)  •  21 days ago
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Job Description

About the Role

Senior Customer Service Assistant - King’s Cross Station, London.

Pay Rate: £14.80 per hour.
Hours Full Time(40 hours/week)
Shifts Varied between 5AM and 8.30 PM, including weekends.

  • Applicants must be 18 years or older due to certain responsibilities within the role.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A SENIOR CUSTOMER SERVICE ASSISTANT YOU’LL:

  • Oversee efficient loading/unloading of catering equipment and stock from trains.
  • Manage order assembly and maintain precise control over inventory.
  • Ensure strict compliance with Health & Safety/Food Hygiene Regulations.
  • Strategically place products to minimize wastage through effective rotation.

WHY JOIN AS SENIOR CUSTOMER SERVICE ASSISTANT?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

  • Discounted Meal while on shifts.
  • Employee Discounts.
  • Friends and Family Discount App.
  • Award-winning training, apprenticeships and development programs.
  • Health & Wellbeing Support.

Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as Senior Customer Service Assistant.

Rail Gourmet is proud to be an equal-opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

SSP Group plc

About SSP Group plc

SSP is a global leading operator of food and beverage outlets in travel locations employing 49,000 colleagues in around 3,000 units across nearly 40 countries.

We specialise in designing, creating and operating a diverse range of food and drink outlets in airports, train stations and other travel hubs across six formats: sit-down and quick service restaurants, bars, cafés, lounges, and food-led convenience stores. Our extensive portfolio of brands features a mix of international, national, and local brands, tailored to meet the diverse needs of our clients and customers.

Our purpose is to be the best part of the journey, and our focus is on making every journey taste better – bringing great food and welcoming hospitality to travellers across the globe. Sustainability is crucial for our long-term success, and we aim to deliver positive impact for our business while uniting stakeholders to promote a sustainable food travel sector.

Our people are at the heart of our business and our values are integral to our business, underpinning everything we do.

• TEAM. Team is everything. We actively support, respect and care for each other. With collaboration at the heart, we build strong relationships and deliver safe outcomes.

• PASSION. We bring energy, passion and commitment to everything that we do. Taking pride in our work, we go the extra mile to make every journey count.

• CURIOSITY. We approach everyday with open minds and thoughtful questions. We are agile and customer-focused, always looking for ways to deliver an exceptional experience.

• OWNERSHIP. We own our role completely, caring for every detail that shapes the SSP experience. Through genuine hospitality and continuous improvement, we make every moment matter.

www.foodtravelexperts.com

Industry
Food & Beverage
Company Size
1,001-5,000 employees
Headquarters
London, GB
Year Founded
Unknown
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