Position: Senior Customer Service Analyst
Location: Katowice Hub, Poland, Hybrid
About the Position
As a Senior Customer Service Analyst, you play a critical role in ensuring product availability and smooth order execution across the supply chain. The role combines proactive inventory risk management with strong coordination across commercial, supply, and logistics teams to support service levels and customer satisfaction. You translate data into actionable insights, communicate risks and solutions to stakeholders, and contribute to continuous improvement through structured processes, clear documentation, and performance reporting. Acting as a key point of contact for both internal teams and customers, you help resolve issues efficiently while supporting a reliable and responsive order‑ to‑ delivery flow.
Responsibilities include
What Does It Take to Be Successful?
You bring experience in supply chain, order management, or customer service operations, along with a strong analytical mindset and solid problem‑ solving skills. You are comfortable working with data and are proficient in Excel and reporting tools, with the ability to turn insights into clear actions. You have a working knowledge of SAP and exposure to automated order flows such as EDI, BOT, or RPA; experience with Zendesk is a strong plus. You communicate clearly and manage stakeholders effectively, and you are able to juggle multiple priorities in a fast‑ paced, dynamic environment. Fluency in English is mandatory, while proficiency in additional languages is a plus.
What’s Next?
If this position sounds interesting, please hit the apply button now! If you have additional questions, you can send me, Joanna Fac, an email to joanna.fac@florafg.com.
We understand your resume might not be up to date and recommend that you apply with what you have or your LinkedIn Profile. Flora Food Group is dedicated to building an inclusive and diverse workplace, we understand that you might not meet all the requirements stated in the description, but we encourage you to apply anyway. You might be the right candidate for this role or other roles.
Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
The driving force behind our success are the circa 4,700 Flora Foodies who live our purpose every day and are engaged in our mission, delivering through our values of Performance, Care and Passion. Results Matter. With an ‘Always Day 1 mindset’. Always one step ahead, driven by data, with a finger on the pulse – our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; we own it. We're agile decision-makers, with the courage to pivot, we sometimes fail fast - but learn even faster. Kindness wins. With a long-term focus on building a sustainable future, Flora Foodies show the 'Courage to Care' for each other, our communities, and the next generation. We believe in doing the right thing and 'Come As You Are' is not just a saying; it's an invitation to be authentic and bring your whole, true self to work. Difference brings angles and ideas to the party – we want you to be you. Passion fuels our Next Generation of the Food journey. Full of energy and possibility, Flora Foodies constantly raise the bar, driving the Flora Food Group and one another forwards. We're a team of food lovers and enthusiasts – our sum is truly greater than our parts, and we absolutely love what we do.
