Carrier is actively recruiting for a dynamic Sr. Customer Service Associate to join the team in Syracuse, NY.
Role Responsibilities
Serve as the primary customer contact for Strategic Accounts, managing relationships and supporting customers from purchase order through invoicing
Own end‑to‑end order management, including order entry, scheduling, inventory coordination, shipment tracking, invoicing, and warranty registration.
Collaborate cross‑functionally with Sales, Finance, and vendors to ensure accurate order fulfillment, resolve issues, manage collections, and meet customer system requirements.
Role Purpose
Deliver a seamless customer experience by ensuring accurate, timely, and compliant order processing for Strategic Account custom
Support revenue and operational efficiency by forecasting account activity and proactively managing order CRSD dates
Strengthen customer relationships and trust by resolving issues quickly, maintaining accurate documentation, and acting as a reliable liaison between customers and internal teams.
Required Qualifications
Bachelor’s Degree with 1+ years of account order management or customer service experience or Associate’s Degree with 3+ years of account order management or customer service experience or High School Diploma with 5+ years of account order management or customer service experience.
Preferred Qualifications
Experience in Salesforce
Experience with SAP
Problem resolution
Microsoft Office (Excel and Outlook)
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
