This role will be measured on its customer relationship and the ability to produce financial and operating results for the Gas Power Services SSA business. The Customer Portfolio Manager (CPM) will be required to work independently to manage long-term service agreements. The CPM will be co-located with the respective customer and responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools.
The role includes ownership of the customer relationship & ability to meet internal GE Vernova objectives. Additional responsibilities include, but are not limited to the following:
Key Responsibilities
Manage the full cycle of Long-Term Service Agreements (LTSA) and services contracts.
Manage P&L responsibility for assigned contracts.
Monitor contract profitability, cost control, and revenue recognition while developing and implementing strategies to improve contract margins.
Identify opportunities for additional services, upgrades, or scope extensions.
Coordinate with engineering, field service, parts supply, and outage management teams to ensure successful delivery of services.
Monitor performance indicators such as covered units availability, reliability, and heat rate.
Act as the primary point of contact for the customer at operational and contractual level.
Support customer in planned, unplanned, and forced unit outages. Build strong partnerships within the value chain organization, which will be extremely important to deliver high quality services.
Maintain unit operating history & parts life history on commercially available software.
Maintain record of parts (by model & serial number) currently installed in each unit Develop sales plan for each Customer.
Order/track/validate billing for major/minor maintenance parts and services requested by the customer cost or financial data collection and reconciliation.
Interface with Sales, commercial and Risk teams for new customer opportunities.
Provide information and support sales regarding the latest advancements in conversion, modification, & upgrade opportunities to owner & as well as other up selling opportunities.
Develop and maintain an understanding of power plant or machine-driven industries.
Required Qualifications
Desired Characteristics
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
