Job Description

The team

The Tariffication squad consists of a mix of Customer Journey Experts, Technical Analysts and Developers and a mix of experienced colleagues and professionals. The Tariffication squad is the owner of every billing event in ING Belgium and thus on the crossroad to change the lives of millions of users.

A day in the life of a Senior Customer Journey Expert Tariffication and Billing

• Ensure an excellent customer experience for our customers. Have a deep understanding of all advanced needs of our business partners and translate these expectations towards a simple and transparent billing solution.
• Be the expert In today’s world, our business partners require tailored & flexible billing solutions. A close collaboration with stakeholders will ensure you will become the subject matter expert and drive the requested changes, always leveraging data insights to support your decisions.
• You are in the driver seat of shaping the requirements You have full autonomy and ownership to define the target solution, grounding your choices in clear data and analytical evidence
• Work in an Agile way You are the right hand of the Squad Master (PO) in the orchestration of the work of one or several squads to bring to production the features/journeys defined in the roadmap. You help prioritize the backlog of your squad, test (User Acceptance Testing), release, and manage the features coordinated or delivered by your squad.
• Lead by example You can navigate between the priorities assigned to the squad and delegate the tasks efficiently to the correct people.

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

• Be proactive you can lead initiatives and work autonomously.
• Excellent stakeholder management & communications skills you manoeuvre easily through complex policies, processes, and people-related organizational dynamics across ING; you have the ability to bring people together to work towards the same purpose. And you are good at explaining complex issues in an easy-to-understand way to get people on board.
• You can write clear business requirements and give functional requirements to the team in charge of making the developments.
• You are brave to challenge the status quo Asking the right questions towards stakeholders to ensure the most effective & efficient solution is moving forward, always supported by data‑based arguments
• You are very knowledgeable in the world of payments. Concepts like SCT (inst), SDD, Statements, Billing & Tariffication, Card payments, PoS payments, wallets and subscriptions are well understood.

As a Senior Customer Journey Expert, you will have the opportunity to:

• Take a role with high visibility and exposure
• Interact with many stakeholders and aspects of ING
• Put your analytical qualities and data‑driven mindset to the test
• Be independent, while contributing to ING’s strategic goals