MAPFRE

Senior Customer Insights & Analytics - Program Owner

MAPFRE  •  $115k - $140k/yr  •  Webster, MA (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Builds and maintains datasets to support enterprise reporting, data marts, and ad hoc analysis. Performs advanced data analysis and modeling, translating business needs into high-quality requirements for reporting and visualization. Provides consultative support, ensures data integrity, and delivers actionable insights through prescriptive recommendations.

Responsibilities:

  • Develop datasets that serve as sources for various reports and enterprise data marts.
  • Analyze datasets – perform exploratory analysis, data manipulation, or data modeling for deliverables.
  • Leads or facilitates meetings to translate business needs into clearly defined, well-documented, high-quality requirements to support future reporting and visualizations.
  • Provides consultative assistance to cross-functional teams and external departments working with data.
  • Assists in the development of complex ad hoc reporting.
  • Exercises discretion and applies critical thinking relative to analysis, planning, and/or implementation of critical business initiatives.
  • Provides prescriptive recommendations for action as part of reporting based on analysis of requested data.
  • Applies data best practices to ensure the quality and accessibility of assembled datasets.
  • Analyze financial and operational data using tools such as SQL and Python to support strategic decision-making and forecasting.
  • Design and implement data processes to integrate data from multiple sources into centralized repositories, cleaning, transforming and validating datasets that ensure accuracy and consistency for analytical use.
  • Collaborate with sales, marketing, and underwriting teams to align business strategies and performance goals.
  • Develop and present business proposals, dashboards, and performance reports to senior leadership.
  • Monitor agency production and performance, enabling segmentation and channel value proposition alignment.
  • Support the implementation of business development tools and infrastructure to enhance analytics capabilities.
  • Participate in strategic planning sessions, talent forums, and cross-regional assessments to refine Business Development strategy.

Qualifications:

  • Bachelor’s Degree or professional level of knowledge in a specialized field, or equivalent related experience.
  • 4-6 years' experience or equivalent, related knowledge.
  • Incumbents in this role should have at least 2 of the following experiences:
    • Taking on a role in different function, such as IT or Advanced Analytics, to bring increased knowledge and perspective back to Business Intelligence (especially important for the Advisor and Senior Advisor levels).
    • Participating in or leading a cross functional team.
    • Participating in or leading complex projects.
    • Completing an assignment in another team/department.
    • Working on a global project team.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range

$115,000 - $140,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.

MAPFRE

About MAPFRE

At MAPFRE, we’re committed to protecting what matters most to you. That’s why we’re the largest Spanish-owned insurer in the world, the largest multinational insurance company in Latin America and among the 15 largest European groups by premium volume. With a legacy spanning more than 90 years, we’re proud to provide innovative insurance and service solutions to protect people and companies around the world. Our purpose is to be by your side, accompanying you to move forward with peace of mind, contributing to the development of a more sustainable and caring society, while our global footprint enables us to guarantee solvency, promote innovation, and provide the best service, all the while acting with the utmost integrity.

At MAPFRE, we believe in the power of people. Our multicultural and diverse team is the driving force behind our success, bringing our vision and mission to life, contributing their talent, passion and experience day after day. If you want to learn more about MAPFRE, please visit our website or the Life in the Company section here. Welcome to MAPFRE!

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Majadahonda, ES
Year Founded
1933
Social Media