Job Description

• Manage the BSC teams in the Honeywell Building Automation business, ensuring alignment with service organization initiatives and priorities.
• Maintain partnership with Service Organization Leadership to drive functional excellence and standardization.
• Recruit, develop, and evaluate personnel to ensure efficient operation of the function and mentor team members for overall development.
• Manage operational performance according to KPIs and requirements, developing and executing corrective action plans as needed.
• Lead cross-functional program teams to achieve objectives for new projects and tools deployment.
• Support efficiency of resource utilization through standardization and automation initiatives.
• Collaborate with functions such as OPex and Functional Excellence to improve processes and business results.
• Create a culture of people engagement by motivating and developing team members.

YOU MUST HAVE

• Bachelor's degree, or equivalent.
• Experience managing customer service teams and driving service excellence.
• Strong leadership skills with the ability to train, motivate, and develop a team.
• Experience with SAP, Customer Portals, Oracle, Excel, and integrated reporting systems.

WE VALUE

• Significant experience applying best practices in Customer & Product Support.
• Excellent organizational skills and ability to manage multiple priorities.
• Ability to influence and collaborate across a broader organization.
• Experience working in a multinational, multi-discipline team environment.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.