Oroton Group

Senior Customer Experience Specialist - Perth DFO

Oroton Group  •  Commonwealth of Australia (Onsite)  •  1 month ago
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Job Description

About Oroton

Established in 1938, Oroton is one of Australia’s most prestigious and iconic brands, synonymous with craftsmanship, accessible luxury, and a distinctly modern sense of style. Celebrated for our heritage and ability to stay at the forefront of international trends, we create beautiful, functional pieces designed for real life.

The Opportunity

We’re seeking a Senior Customer Experience Specialist to join our Perth DFO team.

In this role, you’ll play a key part in delivering exceptional service, driving sales, and ensuring a seamless in-store experience. With a strong focus on inventory management, you’ll support stock flow, organisation, and availability in a high-volume environment, while creating a welcoming and engaging space for every customer. This is a great opportunity for a confident retail professional ready to take the next step in a fast-paced, premium outlet setting.

Permanent Part-Time | Offering 28 hours per week, working across Tuesday - Thursday and Sunday.

What You’ll Do

  • Deliver exceptional, personalised service in a high-volume retail environment
  • Support and inspire the team by leading by example on the shop floor
  • Manage inventory flow, ensuring stock is organised, accessible, and well-maintained
  • Assist customers in finding the perfect pieces, enhancing their in-store experience
  • Maintain high visual merchandising standards and store presentation
  • Support daily operations, including stock management, customer experience, and sales performance
  • Collaborate with the management team to drive store performance and customer satisfaction

What You Bring

  • A proven track record of working as part of a retail team, hitting KPIs, and smashing store targets. • High attention to detail and proven clienteling experience.
  • An attitude that thrives in a fast-paced, high-volume retail environment.
  • A keen eye for styling and a love for luxury products.
  • A positive attitude that keeps the team inspired and excited every day. You make work fun and invigorating!

Why Oroton

  • Attractive remuneration package, including bonus structure & team incentives
  • Exclusive product discounts
  • Structured training plan to master Oroton’s 5 P’s
  • WHEREFIT perks – access to gyms, ICONIC Sport, Adore Beauty & HelloFresh
  • 12 weeks paid parental leave for eligible employees
  • Fun, supportive, collaborative team culture

APPLY NOW to take the next step in your career with an iconic Australian brand. Bring your passion, elevate the experience, and grow with Oroton.

Applicants must have full Australian working rights.

Oroton Group

About Oroton Group

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia. Founded in Sydney in 1938 by a gentleman called Boyd Lane, the company began as an importer of luxurious European textiles for the emerging Australian fashion industry.

From the beginnings of Boyd & Co in 1938 to the modern market presence of Oroton in 2018, the brand has continuously stayed at the forefront of innovation and style. Synonymous with the highest quality, Oroton has become one of Australia’s most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

Oroton offers many exciting career opportunities across all areas – from retail store team positions to roles in design, online, buying, merchandise planning, marketing, project management, logistics, finance, IT, HR, and visual merchandising.

We have opportunities Australia wide and an international presence in Malaysia also. Our support office is Sydney based in Chippendale and we offer many benefits to our valued team members.

If you have a passion for our brand and a strong desire to work with a dynamic and progressive retail leader, we would love to hear from you. Visit our careers page to learn more and to view our current opportunities.

http://www.oroton.com.au/careers

Industry
Retail & Ecommerce
Company Size
201-500 employees
Headquarters
Chippendale, AU
Year Founded
1938
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