Marketing
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.
The Senior Customer Experience Consultant turns customer insight into action, helping the organization solve meaningful problems, improve experiences, and deliver stronger customer and business outcomes. This individual will facilitate the implementation of programs and processes intended to help the organization understand, analyze and create a positive experience.
Communicates the importance of customer needs/expectations and commits to resolving them. Researches and verifies customer needs and expectations. Solicits customer satisfaction feedback and acts on improvement opportunities. Helps link organizational objectives to customer needs and expectations. Meets regularly with customers to understand their wants, needs and expectations.
Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Delivers helpful feedback that focuses on behaviors without offending the recipient.
Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis. Alerts own team to problems in client satisfaction. Works with clients to address critical issues and resolve major problems. Differentiates the roles and responsibilities in a business relationship.
Explores possibilities and their viability. Contributes to and encourages new ideas; builds on suggestions of others. Exhibits interest in new ideas and experimentation. Analyzes own assignments and work environment for creative changes. Shares ideas and is open to other opinions and views.
Implements the group's go-to-market strategy. Raises awareness of potential strategic alliances and partnerships. Explains elements of the strategy to others and encourages questions. Monitors marketplace trends, opportunities, and vulnerabilities; reports findings. Makes sound recommendations when faced with complex and contradictory alternatives.
Identifies communications bottlenecks and recommends appropriate solutions. Resolves routine issues or problems with vendors in organization's best interest. Builds effective working relationships with counterparts in vendor or supplier's organization. Provides feedback on vendor performance to responsible contract administrators. Works with vendors to assure that products or services are delivered to time and quality specifications.
Regularly presents ideas or suggestions to associates in persuasive terms. Identifies who the decision makers are and how they receive information. Uses active listening skills and probing techniques to surface opportunities to influence. Develops basic persuasive arguments. Discusses organizational culture around providing input on decisions.
Participates in the improvement of a specific aspect of the customer experience. Follows-up with customers to answer questions and ensure satisfaction with recent purchases. Reviews competitor products to seek opportunities for differentiation in the eyes of the customer. Gathers data related to customers' experiences with the organizations products and services. Researches examples of CEM implementations in different industries or environments.
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more
$128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
This position requires working onsite five days a week.
Relocation is available for this position.
Visa Sponsorship is not available for this position.
November 5, 2026 - November 18, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
For 100 years, we’ve been helping customers build a better, more sustainable world. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
With 2024 sales and revenues of $64.8 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and provides financing and related services through our Financial Products segment.
