Mahindra Group

Senior Customer Care Manager - Tractors

Mahindra Group  •  Ballari, IN (Onsite)  •  30 days ago
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Job Description

Responsibilities & Key Deliverables

  • Providing inputs to the product development team during proto- stage to improve Serviceability and Maintainability (DFS.Ensuring System Readiness for Parts before seeding / Launch of new Products.
  • (Creating Service kits, Child parts nos. Define preliminary inventory norms for Warehouse and Dealerships.Develop and Update Literature for existing products (Operators Manual, Parts catalogue.
  • Service Manual, Wall Charts, DATA book.Create e- CATALOGUE (Parts) for all New Models.Design special Service Tools for New Products so as to improve Service quality at Dealerships.Enabling the MEC Team to impart Training on New Products. (Provide technical inputs, Training aids, faculty

Preferred Industries

AutomobileTractor

Education Qualification


Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Agriculture; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Agriculture

General Experience


4-7 years of Experience

Critical Experience

System Generated Core Skills


Communication SkillsCustomer SensitivityConsumer FocusCustomer Relationship Management (CRM)Customer SupportManpower ManagementDealer Relationship ManagementNegotiationTraining & DevelopmentRevenue GenerationSAPService PlanningService Readiness AssessmentTeam BuildingTerritory Coverage OptimizationWarranty ManagementDesigning Customer ExperienceService OrientationCapability BuildingService QualityService Management

System Generated Secondary Skills

Mahindra Group

About Mahindra Group

Many Companies. One Mahindra.

Founded in 1945, the Mahindra Group is one of the largest and most admired multinational federations of companies, with 324,000+ employees across 100+ countries. It enjoys a leadership position in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. The Group operates in 20+ industries, including renewable energy, agriculture, logistics, hospitality, and real estate, with a turnover of over US $25 billion.

The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

Learn more about Mahindra on www.mahindra.com

X and Facebook: @MahindraRise

WhatsApp Channel: https://whatsapp.com/channel/0029VbB2EYe7tkjBJ14fH518

For updates subscribe to https://www.mahindra.com/news-room

Industry
Government & Public Safety
Company Size
10,000+ employees
Headquarters
Mumbai, IN
Year Founded
1945
Website
mahindra.com
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