Job Description

(Senior) Customer Account Manager

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.

ROLE DESCRIPTION SUMMARY

The Customer Account Manager is the central coordination point for all sales-related activities throughout the lead-to-order process. The role manages customer, contractual, and opportunity information and ensures efficient workflow execution.

The position supports Sales in maintaining and strengthening customer relationships. The CAM coordinates activities between customers, Sales, and internal stakeholders to ensure a smooth and timely sales process. The role also supports contract administration, opportunity management, and selected post-sales activities.

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Drive customer satisfaction by providing professional support to both internal and external stakeholders.
• Act as the key coordinator throughout the lead-to-order process, ensuring effective collaboration between Sales, customers, and internal stakeholders, while providing timely and accurate support to facilitate opportunity progression and successful deal execution.
• Support the assigned Sales Segment/Region in achieving revenue and business objectives.
• Manage sales opportunities in the CRM system, ensuring data accuracy, compliance with corporate governance, and efficient processing.
• Identify areas which require change, suggest appropriate improvements to processes, procedures and workflows
• Support tender, proposal, contract renewal, amendment, and other commercial activities throughout the customer lifecycle.
• Ensure compliance with applicable contractual, security, governance, and regulatory requirements, particularly for government and regulated business.

COMPETENCIES

• Excellent verbal and written communication skills, with the ability to engage effectively with customers, stakeholders, and cross-functional teams.
• Ability to organise, prioritise and handle multiple time-sensitive tasks in a demanding environment
• Self-sufficient, requires minimal supervision, and able to work independently
• Proven ability to build, develop, and maintain strong relationships with internal and external stakeholders
• Strong attention to detail and commitment to accuracy, quality, and data integrity
• Proactive, adaptable, and results-oriented, with the ability to drive initiatives and contribute to team objectives.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree or equivalent education, or demonstrable equivalent work experience
• Minimum of 5 years professional experience is required, preferably with 2 or more years in a satellite or telecommunications sales environment
• Experience in customer facing positions
• Computer literacy (in Microsoft Office tools) + knowledge of CRM tool(s)
• Fluent in English (spoken and written). Proficiency in French and German is preferred
• EU Nationality and securing a NATO/EU Secret clearance is mandatory.

OTHER KEY REQUIREMENTS / COMMENTS

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.