At Grundfos, we’re not just a global leader in advanced pump solutions - we’re on a mission to pioneer sustainable water and energy solutions that help protect our planet.

As a Dutch speaking Front Line Representative, you’ll be the trusted partner for our customers and sales teams, providing expert guidance and ensuring smooth, timely resolution of inquiries. You’ll work across multiple channels - digital, telephony, email, and live chat - delivering outstanding service while supporting our sustainability-driven solutions.

What you will be doing

• Leverage broad knowledge and technical expertise to resolve customer inquiries and determine next steps in line with defined business processes
• Provide timely and accurate quotations, technical guidance, and order entry support to customers and sales teams
• Act as the primary point of support for escalated inquiries related to the Order-to-Delivery process and associated tools
• Create and manage tickets to track and document inquiries, or escalate them to relevant teams (e.g., RFIs, RFQs, OEW, CIC Logistics, and related cases)
• Deliver standard pricing and delivery information in a clear and consistent manner
• Identify potential business opportunities and collaborate with appropriate sales teams for follow-up
• Execute order fulfillment activities for both daily and project-based sales
• Manage customer order modifications (lead times, shipping terms, quantities, postponements, cancellations, etc.) in coordination with Sales, Finance, and Supply Chain teams
• Record and handle customer complaints, including product return requests
• Promote and support the use of digital customer tools (e.g., GPC, MyGrundfos, Extranet)
• Identify opportunities for internal process improvements and efficiency gains
• Support additional tasks and projects as assigned by leadership

What makes you a great fit

• Strong communication skills in Dutch
• Solid understanding of Technical Product Support and commercial aspects
• Proficiency in SAP C4C, SAP SD, and SAP MM systems
• Experience in multi-channel customer communication (phone, email, chat)
• Ability to collaborate effectively with cross-functional teams (Sales, Finance, Supply Chain)
• Skilled in customer issue resolution, complaint handling, and escalation management
• Knowledge of order management and fulfillment processes

Why you will love working here

We care! Day to day, you can look forward to:

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.
• Annual bonuses, health insurance and a strong focus on well-being activities.
• Three days' additional paid leave for volunteering in your community.
• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

Are you ready to unlock possibilities at Grundfos? Apply today!

To get to know us better, follow us on LinkedIn or visit grundfos.com