Job Description

About Remarkable

We are Remarkable – a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable Group partners with organisations to bring personalized digital experiences to life. If you're passionate about helping brands grow and thrive in a dynamic digital landscape, this is a place where you can make an impact!

We’re a collaborative, forward-thinking team that embraces new ideas, stays curious, and constantly explores the latest tools and trends. If you’re passionate about digital marketing, enjoy getting stuck into both the creative and analytical sides of search, and are ready to grow your skills alongside senior specialists, this is your next move.

This is an exciting opportunity to lead the marketing team responsible for the growth of a global digital agency. You will lead the operational decisions within the Marketing team, whilst closely managing existing projects and campaigns to ensure successful delivery and demonstrable results. You’ll need to be ‘hands-on’ and relish the opportunity to develop a small, growing team of talented marketers.

Purpose of the Role

In a business that prides itself on Experiences that Convert, our Senior CRO consultants are absolutely key to ensuring that we are delivering on our promise. As a Senior CRO consultant, you will keep us true to our mission, taking ownership of our Conversion Rate Optimisation strategy and delivery for a portfolio of clients. As a senior you will be expected to bring senior-level expertise to data-driven experimentation, behavioural insight, and digital performance improvement.

Collaborate to accelerate is not just a poster on our walls, its key to how we operate. As a CRO consultant, you’ll act as the connector across all our production teams, orchestrating CRO components delivered by UX, Creative, Platforms, and Analytics colleagues, while also working directly with clients to shape strategy, build testing roadmaps, and demonstrate clear ROI. You’ll help evolve and champion the Remarkable approach to CRO, contributing to the growth of the practice and supporting vendor partner relationships across our CRO portfolio.

Key Responsibilities and Accountabilities

CRO Delivery

• Own and deliver end-to-end CRO activity for Remarkable clients, covering content, layout, component, journey, and channel levels of optimisation.

• Build and implement CRO hypotheses, tests, and experiments in collaboration with Client Partners, UX and Creative teams, ensuring all work is properly specified, estimated, and client-approved.

• Stretch optimisation testing beyond the website into email, programmatic, search, AI platforms, and other channels where appropriate.

• Maintain rigorous CRO governance and quality processes to ensure safe, high-quality deliveries for clients.

Data, Insight & Strategy

• Analyse and draw behavioural insights from qualitative and quantitative data sources, including Google Analytics, Hotjar, Sitecore Analytics, Adobe Analytics, AEO, and basket-level data.

• Define and deliver client audits, data-led testing roadmaps, and success plans that map CRO activity against client strategy and KPIs.

• Produce clear, compelling reports and recommendations that demonstrate progress and drive informed decision-making.

Client Engagement

• Work closely with clients to develop and evolve their CRO programmes, helping them understand the value of testing and experimentation at every stage.

• Lead and contribute to client workshops and presentations, communicating CRO strategy and results with clarity and confidence.

• Support the management of CRO software vendor partners within the Remarkable portfolio.

Practice Development

• Support the evolution of Remarkable’s CRO approach, refining processes, terminology, and frameworks to aid client understanding and delivery quality.

• Stay current with emerging CRO technologies, tools, and techniques — bringing new thinking into the team and sharing knowledge across the practice.

• Identify new opportunities for Remarkable and actively contribute to the growth of the CRO practice.

Skills & Competencies

• CRO & Experimentation

• Solid experience building hypotheses, implementing tests, and analysing results across A/B, multivariate, and personalisation testing.

• Working knowledge of CRO platforms such as Optimizely, VWO, Monetate, and Glassbox Optimize, with the drive to develop deep expertise.

• Understanding of the full CRO cycle across content, layout, component, journey, and channel levels.

Analytics & Data

• Strong analytics skills across tools including Google Analytics, Adobe Analytics, Hotjar, and Sitecore Analytics.

• Familiarity with the broader data and insight landscape, including regression testing, sentiment tracking, and data lakes.

• Experience of SEO and performance marketing, and an understanding of how channel audiences shape digital experience expectations.

Design & Technical

• Familiarity with UX design techniques including sketching, wireframing, prototyping, and UI design.

• Ability to bring lo-fi mock-ups to life using creative tools such as Sketch, Figma, Axure, or Adobe Creative Suite is a strong advantage.

• Proficiency in HTML, CSS, and JavaScript for implementing tests is a bonus.

Tools & Ways of Working

• Proficient with Microsoft Office and Google Suite; comfortable working in digital collaboration tools such as Slack.

• Experience using project and workflow tools such as Jira, Confluence, and Forecast is an advantage.

• BSc/BA in Marketing, Statistical Analysis, Strategy, or equivalent vocational experience.

Personal Attributes

• Passionate about experimentation and the power of a data-informed testing approach to create better customer experiences.

• A strong communicator — able to translate technical solutions clearly for non-technical clients and colleagues, both verbally and in writing.

• Commercially minded — able to understand a business’s key drivers, establish user needs, and deliver results that improve both bottom line and experience.

• Highly organised with strong interpersonal skills — able to manage multiple workstreams, collaborate across teams, and consistently meet deadlines.

• A genuine team player who thrives in a highly collaborative, cross-functional environment.

• Driven, autonomous, and committed to high standards of accuracy and presentation.

• User-centric, creative, and always curious — with a proven appetite to learn, develop, and stay ahead in a fast-moving discipline.

ISO

• Support the development and implementation of the agency’s information security strategy and policies in alignment with ISO 27001:2022 standards.

• Conduct high-level risk assessments to ensure compliance with relevant regulations and oversee internal and external audits.

• Lead in responding to security incidents affecting your team and allocating necessary resources to support the information security programme.

• Ensure attendance at management review meetings and drive continuous improvement initiatives to enhance the agency’s information security posture.