We have an exciting opportunity foraSeniorCRM System AnalystatUL Standards & EngagementThis is a hybrid opportunity based inEvanston,ILor Raleigh-Durham, NC

The Senior CRM System Analystwill supporttechnology-enabledservices and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Senior CRM System Analyst will serve as a key contributorinthe administration,optimization,and continuous improvement of the organization’s CRM platform and related business systems. Leveraging technical knowledge of business applications and system functionality, the Senior CRM System Analyst will inform technology solution implementation, operational efficiency, and enhance user experience.

UL Standards & Engagement

At UL Standards & Engagement(ULSE),weexpand the boundaries of safety science tocreate a more secure and sustainable world. Formore thana century, we havecreated new safety standardsand shared our findings with academia, scientists, manufacturers, and policymakers across industries.Weidentifycritical safety and sustainability issues, askingtoughquestions because we believe a safer world begins with knowledge.

Build a safer, more secure, and sustainable future with us.Join us and work with ourStandardsteamswho develop the standardsrequiredto putthat knowledgeinto practice.

Whatyou’lllearnandachieve:

AstheSenior CRM SystemAnalystyouwill play a key role in the rapid growth of ULas you:

• Provide functional and operational supportoftechnology software and systems. Serve as the primary resource for day-to-day administration of the CRM platform, ensuring business systemsoperateeffectively, meet evolving stakeholderneedsand align with ULSE strategicobjectives

• Continuouslymonitor, clean, andvalidatedata tomaintainhigh standardsof data quality. Investigate,troubleshootand resolve system and data related issues.

• Deliver end-user support,trainingand guidance. Promote best practices related to data management, reporting, and CRMutilization

• Develop andmaintaindashboards and reports by integrating data from multiple sources to convey complex information clearly, ensuring accuracy, timeliness, and alignment with organizational goals.

• Partner with vendors and service providers, ensure effective communication, servicedeliveryand contract compliance.

• Support end-to-end projects, execute activities across the projectlifecycleand ensuretimelyand high-quality deliverables.

• Apply solutions and implement proactive strategies to address complex,undefinedand ambiguous challenges.

• Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.

• Support andfacilitateinternal and external meetings. Prepare meeting agendas, presentations, and other deliverables.

• Maintaincontinued awareness of industry trends, emergingtechnologiesand best practices to continually improve performance and effectiveness of technology solutions.

• Independently execute tasks that range in complexity and scope.

• Perform other duties as directed.

Whatyou’llexperience working atUL Standards & EngagementWe have pursued our mission of workingfora safer, more secure,and sustainableworldfornearly 130years,embedding conscientious stewardshipintoeverything we do.

• PeopleOur people make us special.You’llwork with a diverse team of experts respected for their independence and transparency and build a network,becauseour approach is collaborative. We collaborateacross disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require

• Interesting work Every day is different for us hereWeseewhat’son the horizon anduse ourexpertiseto build the foundations of a safer future.You’llhave the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Growandachieve We learn, work,and grow togetherthroughtargeted development, reward,and recognition programs

• Values Four core values guide our work: collaboration, respect, integrity, and beneficence. By living our values, we inspire the trust essential to fulfilling our mission and fosterpartnershipsthat enable us to pursue abeneficentfuture in which we all can thrive.

• Total Rewards:All employees at UL Standards & Engagement are eligible for bonus compensation. We offer comprehensive medical, dental, vision, and life insurance plans and a generous 401k matching structure of up to 5% of eligible pay. Moreover, we invest an additional4% into your retirement saving fund after your first year of continuous employment. Depending on your role, you may be able to discuss flexible working arrangements with your manager. We also provide employees with paid time off, including vacation, holiday, sick, and volunteer days.

Whatmakes you a great fit:

While no one candidate will embody every quality, the successful candidate will bring many of the following professional competencies and personal attributes

• Demonstratedapplication and knowledge in implementing technology and enterprise software solutions. Strong understanding of CRM platforms, business applications, datastructuresand business processes.

• Problem-solving ability and proactive approach toanticipate,addressand resolve challenges effectively.

• Positive and collaborative interpersonal skills with success building relationships and interacting with diverse stakeholders.

• Strong written and verbal communication skillsAbility to produce clear, concise, andaccuratedocuments, and translate insights into actionable recommendations.

• Excellent organizational and time management skills, attention to detail and ability to work and collaborate with others in a fast-paced environment.

• Strong degree of learning agility and ability to manage tasks independently.

• Proficiencyin Microsoft Office Suite products, specifically PowerPoint, Word and Excel or similar business applications

Professional education and experience requirements for the role include:

• Bachelor’s degree.

• Minimum 1 years related work experience.

• Experience supporting CRM platforms such as Salesforce or similar systems.

• Proficiencywith Microsoft Excel and reporting tools.

• Salesforce Certified Admin Certification (ADM 201) preferred.