Edurino

Senior CRM Manager (m/f/d) - Focus Retention

Edurino  •  Munich, DE (Remote)  •  1 month ago
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Job Description

ABOUT EDURINO

EDURINO sets new standards for early childhood education through hybrid learning.

We merge engaging digital worlds with haptic play elements to prepare children for the future in a safe environment, empowering them to discover their full potential.


As one of Europe’s most innovative EdTechs, we’re already generating double-digit million revenue today. Following the successful close of our €17m Series B, we are now steering toward our next decisive milestone: achieving sustainable profitability as the foundation for our further expansion.

ABOUT THE ROLE

As our Senior CRM Manager you will drive retention strategies as a vital lever for our sustainable growth. Bridging the gap between Product and Marketing, you have the autonomy to shape customer touchpoints and the creative freedom to experiment boldly with a product that provides genuine educational value and joy to children and parents alike.

  • Take full ownership of the reactivation and repurchase strategy, steering the KPIs that define our long-term customer success and loyalty

  • Lead the end-to-end execution of user-flows and campaign sendouts, while continuously evolving our setup into a seamless automated ecosystem

  • Craft high-quality, on-brand copy and visual assets by utilizing AI environments to maintain speed within our team

  • Cultivate a rigorous A/B testing culture by defining clear hypotheses and evaluating tests across content, triggers, and incentives to generate actionable insights

  • Partner closely with the Product team to extend digital learning features into CRM touchpoints, ensuring our communication supports the overall customer journey

  • Integrate wider marketing campaigns and product launches into personalized, customer-facing plans that resonate with our community of parents

ABOUT YOU

We are looking for a data-fluent strategist who possesses the creative spark to turn emails into a captivating narrative for families. You thrive in an environment where you own the entire lifecycle, from high-level roadmap definition to the final analytical evaluation.

  • 4+ years of relevant CRM experience in a B2C environment, ideally with an app-based product

  • Expertise in building complex automation triggers and lifecycle setups that go beyond welcome or abandoned cart flows

  • A strong analytical foundation with the ability to set up and manage your own monitoring systems for KPIs, cohort analysis, and segmentation

  • Native-level German and fluent English skills to ensure our communication is empathetic and culturally resonant

  • Advanced proficiency in leveraging AI tools to build custom workflows that accelerate creative production and strategic ideation

  • Experience working in small, lean teams where you are comfortable handling everything from high-level strategy to hands-on execution

  • Passion for storytelling and turning user insights into creative, audience-oriented stories

  • Bonus: You have a track record of successfully scaling friend-referral systems or launching emerging communication channels like WhatsApp and RCS

Edurino

About Edurino

EDURINO pioneers innovative play-based learning systems, blending hardware and software to make educational gaming fun. Our diverse range of modules provides a holistic curriculum of academic learning and 21st century skills to prepare children for school and beyond.

EDURINO is a passionate and multicultural startup with a hybrid work setup, building a team spread across various locations. Committed to making a positive impact in education, we embrace continuous learning, open collaboration, product innovation, and a deep dedication to our users, which drives us to continually redefine learning through play.

Initially focused on creating interactive, game-based learning experiences for preschoolers aged 4-8+ years old in Germany, Austria, and Switzerland, in October 2023 we expanded our reach to include the United Kingdom.

And we’re just getting started!

Join us on our #edventure and follow us to not miss out on any #edutastic news.

Industry
Education & Training
Company Size
51-200 employees
Headquarters
Munich, DE
Year Founded
2021
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