We are seeking a highly experienced CRM Governance & Microsoft Dynamics 365 Expert to lead the governance, security, risk management, and strategic oversight of the organization's CRM platform. The role will be responsible for ensuring that Microsoft Dynamics 365 is managed effectively, securely, and in compliance with organizational policies and regulatory requirements. The successful candidate will define governance frameworks, oversee user access management, ensure data quality and integrity, identify and mitigate risks, and drive the adoption of CRM best practices across the organization. Acting as the key subject matter expert, the role will work closely with business and IT stakeholders to maximize the value of the CRM platform while maintaining robust controls, security, and operational excellence.
Key Skills:
Microsoft Dynamics 365 expertise
CRM governance and operating models
Risk management and internal controls
User access management and role-based security
Data governance and data quality management
GDPR and compliance requirements
Audit and regulatory support
CRM process design and optimization
Microsoft Power Platform and Dataverse
Stakeholder management and communication
Change management and user adoption
Business analysis and requirements management
Microsoft Entra ID (Azure AD) and Identity & Access Management
Problem-solving and strategic thinking
Experience in large, complex, and regulated environments (financial services/public sector preferred)
Level : Expert
Delivery mode : Onsite (Luxembourg)
AlmavivA de Belgique is a Belgian IT company, a branch of the AlmavivA Group , created purposely to satisfy the needs of customers in Belgium, Luxembourg and the entire EU.
The AlmavivA group is the largest supplier of Information & Communication Technology in Italy, with years of experience and an in-depth understanding of the public and private sector markets.
The Group is currently undergoing major international expansion and is already a global operation: it has 43 offices in Italy and 23 abroad, and employs 45,000 people - 6,000 in Italy and 39,000 overseas. It has a significant presence in Brazil, and is also operational in the United States, China, Colombia, Tunisia, Romania and Brussels, the nerve centre of the EU.
The objective of AlmavivA de Belgique is to bring the experience, skills, abilities and resources of the AlmavivA Group in a European context, to resolve complex IT challenges through technological innovation and proven standards of quality.
AlmavivA's professionals work to guarantee and maintain our customers' mission-critical operations, reinforcing support for end users and optimising corporate applications and IT infrastructure.
Our mission is to bring technological innovation to the field of software development and IT infrastructure management, taking advantage of the experience our company has acquired through its extraordinary global experience.
The vision of AlmavivA de Belgique is to generate ideas that rapidly lead to simple and intuitive business-driven solutions that help to realize our customers' potential. The professionals who work within the Group share our vision which aims to stimulate and reinforce the ability of every individual to express, create, develop and cooperate, offering a unique model of "shared intelligence".
