Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao´s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
About our role:
The Senior CRM Co-ordinator will sit within the CRM team and wider marketing department in Molton Brown, working alongside and supporting the CRM Assistant and managed by the CRM Manager. This role will manage the day-to-day execution of the CRM BAU and Lifecycle calendar across UK, US, EU and DE markets, contributing to maximizing conversion of the channel.
This role is pivotal in ensuring both lenses of the CRM communication channels are aligned to optimise the customer journey and ensure both commercial and trade objectives are met. In addition to BAU tasks, this role is responsible for the set up and execution of targeted CRM promotional campaigns and acquisition opportunities, supporting the CRM Assistant who will take on the administrative tasks required to deliver these in a timely manner.
What you will need:
Marketing or business degree preferred or higher-level education
Ideally at least 2 years’ experience in digital marketing field, specifically CRM preferred
Experience managing a loyalty platform would be an advantage
Ability to identify opportunities to develop processes and the success of CRM activities
Ability to create targeted segments and flows to support the CRM Assistant in delivering campaigns
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style.
Our Eaux de Parfum and Toilette, and Bath, Body, Hair and Home collections have been Made in England since day one – and we’re committed to this for our future. Sourcing only the best ingredients in exceptional fragrance concentrations, our quality has awarded us with a Royal Warrant from Her Majesty Queen Elizabeth II. As part of our ever-evolving sustainable journey, we never have and never will test on animals, we run our own manufacturing facility in Elsenham and we champion beauty that’s kinder to the environment. Inspired by our progressive home, London, we work side-by-side with our eclectic set of perfumers to empower you with long-lasting, distinctive fragrances you’ll love.
We’re one of the leading global brands in the cosmetics portfolio of Japanese consumer goods company, Kao Corporation. Growing from small-scale artisans into the international fragrance brand we are today, our pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world.
