At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Purpose:
This position is responsible for the identification and triage of events affecting HCSC to reduce the business impact and facilitate the appropriate response. Crisis Management coordinates activities across the enterprise to engage appropriate parties in response to a business interruption or anticipated business interruption.
Job Responsibilities:
Serving as Crisis Management Duty Officer acting as the primary point of contact for crisis notifications and incident escalation.
Monitoring of macro, operational, employee, and other types of business risks and determining potential impact to HCSC.
Activation of crisis teams and facilitation of discussions.
Management of employee mass notification.
Conducting crisis management exercises and administration of training for stakeholders.
Preparation of reports, incident briefings, risk assessments, and dashboards for review by senior leadership/ board of directors.
Develop and maintain software tools for Crisis Management utilization. Serve as lead change control for software products; track and implement approved changes. Recommend technical developments to management and resolve technical and/or business issues.
Design and generate management reports, including zip codes impacted by severe storms/flooding; Provide first and second level technical support for staff and other end users.
Maintain documentation library in Sharepoint for changes, enhancements and upgrades.
Design and deliver training and guidance on CM systems to others in the enterprise as required.
Coach users and support tool and data utilization in CM activities, such as CM planning, reporting, and exercises.
Required Job Qualifications:
Preferred Job Qualifications:
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
$92,700.00 - $167,500.00
Exact compensation may vary based on skills, experience, and location.
Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.
HCSC provides health coverage options for employers large and small, individuals and families, and Medicare and Medicaid plans. HCSC also offers related health care products and services such as pharmacy solutions, life and dental insurance, and health data technology. A Mutual Legal Reserve Company, HCSC is an independent licensee of the Blue Cross Blue Shield Association.
For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs.
Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry.
As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible.
Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
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